I see that you were able to file your complaint, so that is good. Veronika needs some additional information, so please provide that whenever possible.
Also, I would like to ask if you were able to get the first withdrawal, though?
Sorry, I couldn't understand that well.
Ich konnte nicht abheben, sie haben meine Abhebung blockiert und mein Konto war meine erste Abhebung.
Wirst du dich beim Casino beschweren oder nicht? Du fragst viel und gibst keine Lösung. Ich habe dir bereits Fotos und alles, was passiert ist, geschickt und du zahlst weiter. Ich habe dir auch alles erklärt.
I'm sorry, but I am really confused now.
So, let's try it again.
Would you like our complaint team to help you with your issue you experienced at this casino?
If so, please submit your complaint here.
We will wait for the update from you.
Hi
below is what I am experiencing from Winz.io. I feel being treated not fair so want to move on but hesitating due to level up I made an this site for rakeup. See below and let me know you guys think
1. 20% cashback with code "VIP"
-I could actually lose by taking this offer!! I’m at silver4 so gets 5% daily rakeback and 9% weekly cashback but once 20% cashback kicks in, those two gets deactivated. I lost on first week so got bit of cashback but not much if I factor in rakeback and weekly cashback I used to collect anyways I got second week of promo to go thru. It doesn’t make sense so I made ticket so VIP team can review but Stefanie from VIP support confirmed above is how they run. I have screenshot of chat and email which I would like to attach if I have availability to do so.
2. Misleading ViP club page.
-Instruction to join VIP club is false. I only get above 20% cashback by joining "VIP" code with 2500EUR deposit. Their actual VIP is only can be joined by invite which is what Stefanie wrote an email. So I only get above weird calculated "20%? Cashback" but NOTHING ELSE?? I just don’t get to have other 5 that’s on page advertising promo code "VIP"?
whata bonus... 1 spin
Hello is anyone having problems with Winz.io withdrawl
Hello, I moved your question into this official casino thread, allowing you to easily browse what others have thought or experienced. The thread name also includes a link to the casino review, where you can find user reviews.
To me, it sounds like you may have issues with this casino. Has something happened?
limitieren wetten auf 3 EURO runter weil man mal 150 gewonnen hat was eine Lachnummer
Hey, do you mean when you betting on sports? I've seen that at various casinos, but I don't think it's very fair either. Did they tell you the reason?
Hi there.
Does anyone know how long the withdrawal process is and if they had any issues receiving e transfers. I have been having trouble receiving my withdrawals via e-transfer and direct to the credit card used.
Winz representatives have been looking into this concern since last night with no update yet - even after successfully completing the verification.
Hello, if this has only been an issue since yesterday, I would try to give it some time so that the casino has a chance to resolve it. If they have a problem, then I can't say exactly how long it might take.
If you have completed the verification process, then it should be fine, and I would wait to hear from them.
Hi Jaro - thank you for the suggestion.
How long do you think I should wait for because its already been 4 days and it seems like they are trying to delay the withdrawal process to encourage me to keep gambling.
I keep getting the same response that they have not received any updates from the payment provider (Im assuming they are referring to Interac) I have been receiving another e transfers with no problem.
I am not sure how to proceed and I have followed the entire verification process and provided all necessary information.
I don't mean to discourage you, but when a third-party payment provider is involved, there is almost always a delay. Our team of complaint mediators, for example, gives casinos 14 days to resolve similar issues. The fact is that only casino employees can resolve this in practice; however, we can monitor the situation and be available to you.
I believe you did everything correctly, and now the casino has to carry out their part, including their partner, the payment provider. Be patient, please, and keep us posted so we can step in eventually.
Thank you Radka for your assistance - so if I do not receive an update or my payment by December 10th the latest I should reach out to you guys?
You can reach out anytime. In addition to that, you can submit an official complaint right now; your case will be on file, awaiting its turn.
Feel free to browse the complaint and submit one, when you are ready: https://casino.guru/complaints/create
In some cases the complaint may motivate the casino, if you catch my drift. 🙂
Für alle aus Österreich:
Laut österreichischem Glücksspielgesetz (GSpG) dürfen Online‑Casino‑Anbieter ohne gültige österreichische Lizenz in Österreich keine Glücksspiele anbieten. International lizenzierte Casinos wie Winz.io haben keine österreichische Lizenz und gelten daher nach nationalem Recht als illegal, wenn sie hier angeboten werden.
Winz.io wird über eine Lizenz aus Curaçao betrieben (Dama N.V.), nicht jedoch über eine Lizenz vom österreichischen Bundesministerium für Finanzen oder eine österreichische Regulierungsbehörde, wie es das Gesetz verlangt. (Winz.io)
Ich habe den Support von Winz.io darauf hingewiesen, dass das Angebot für Österreicher rechtlich nicht zulässig ist. Statt einer Klärung oder Rückerstattung wurde ich lediglich auf die AGB verwiesen – und nach meiner Rückerstattungsanfrage oder einem Hinweis auf die Rechtslage für 24 Stunden vom Chat gesperrt.
Bitte spart euch den Stress und spielt lieber bei seriösen und rechtlich zugelassenen Anbietern.
Zudem nutzen offenbar viele dieser Plattformen verschleierte Firmennamen bei Transaktionen, was es erschwert, Zahlungen zuzuordnen und ggf. zurückzufordern.
This casino actually takes players from Austria, but it is not allowed to promote there. It is a hue difference, you know.
As a player from Austria, you should stick to online casinos licensed there, of course, to avoid any issues. It is always very important for everyone to read the terms before playing as well.
Vielen Dank für die Antwort.
Genau Laut Österreicher Gesetz sollte man sich erst garnicht mal anmelden dürfen. Wenn man AGBs liest ist Österreich auch nicht aufgelistet als Länder wo man nicht spielen darf. Wenn man die casino drauf anspricht sagen sie nur jeder ist dafür verantwortlich nach zusehen ob man spielen darf oder nicht. Aber was soll ich habe Probiert mehrmals mit dem casino ein Lösung zu finden leide ohne erfolg. Mein nächster schritt ist es gegen das Casino rechtlich vorzugehen. Ich weis das hört ihr nicht gerne aber es gibt keine andere Möglichkeit. In Österreich gibt es mehrere verfahren und die Möglichkeit vorzugehen.
Hello, I find this quite an interesting topic, so thanks for bringing it up.
If I remember correctly, Austria has a very limited number of locally licensed online casino operators. In practice, this means that the vast majority of online casinos available on the internet are not licensed there and therefore fall outside of local regulation.
From that perspective, I understand why support teams often point to terms and conditions and emphasize that it is the player’s responsibility to be aware of their local laws and restrictions.
At the same time, I also understand your frustration. From a player’s point of view, it would certainly be easier if all non-compliant options were simply inaccessible.
However, what’s often overlooked is the unintended consequence of strict restrictions like these. When such casinos are effectively hidden, players also lose access to independent reviews, safety warnings, and real user experiences. We regularly see players discovering problematic casinos only after they’ve already lost money, simply because they had no reliable information available beforehand.
Our goal is not to promote unsafe gambling, but to provide transparent information, including licensing details, trust factors, and warnings, so players can make informed decisions.
If I may ask, what outcome were you hoping for in this situation?
I’d be genuinely interested to understand your perspective a bit more. Thank you.
Kostenlose professionelle Weiterbildungskurse speziell für Mitarbeiter von Online Casinos, die sich auf die Erfahrungen aus der Branche stützen, und die auf die Verbesserung der Spielerkenntnisse und auf einen fairen und verantwortungsvollen Umgang mit dem Glücksspiel abzielen.
Diese Initiative haben wir mt dem Ziel gestartet, ein globales Selbstausschlusssystem zu schaffen, das es gefährdeten Spielern ermöglicht, ihren Zugang zu allen Online-Glücksspielmöglichkeiten global zu sperren.
Diese Plattform wurde geschaffen, um all unsere Bemühungen einer breiten Öffentlichkeit zu präsentieren, damit unsere Vision einer sichereren und transparenteren Online-Glücksspielbranche auch in die Realität umgesetzt wird.
Ein anspruchsvolles Projekt, dessen Ziel es ist, die größten und verantwortungsvollsten Unternehmen im Bereich des iGaming auszuzeichnen und ihnen jene Anerkennung zukommen zu lassen, die sie auch verdienen.
Sie werden in Kürze auf die Webseite des Casinos weitergeleitet. Bitte haben Sie etwas Geduld. Falls Sie einen Werbeblocker verwenden, überprüfen Sie bitte dessen Einstellungen.
