May I ask what reason you wrote to close the account?
If it is just because you just don't like playing there anymore, they will surely try to keep you as a customer, you know.
But if the reason is gambling issues, they should act immediately and close the account.
Please let us know, and perhaps we could help you out.
Well, if you have a pending withdrawal, casinos often won't close your account while the balance is positive, so you'll probably have to withdraw it first.
As for closing your account, casinos don't usually respond immediately in these cases. But if you say you have a gambling problem/addiction, it should take on a completely different tone. Especially if you mention that you think you play too much.
However, if you need help closing your account, Romi has provided you with an option to do so.
I understand; let me provide you with a more concrete suggestion:
If you feel that gambling is getting out of hand for you, look into the TaC to find a way to self-exclude due to gambling addiction, and make sure to inform the casino why you want your account to be closed immediately. Sadly, this poor website provides literally no clues and when you try to open the "responsible gambling" link another identical window pops up. 🙁
For example:
"Greetings WinMega Casino Support,
I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.
The reason for my decision is that I am suffering from gambling problems.
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."
However, this casino is not among the safest, and I fear you have to take more direct steps to avoid further deposits. So, you may ask someone close to change your password and also to change the password to your registered email. Install a website gambling blocking app and do what you can to avoid accessing the casino website. Try to use a browser add-on preventing you from accessing casino sites.
https://casino.guru/responsible-gambling#apps-and-tools 👈👈
As far as I can say, Google offers parental protection, which in such cases works quite well if set up properly. In the meantime, I'm awaiting a connection with a "human" through the live chat feature. Once I receive specific instructions for self-exclusion, I will forward them to you.
I'm still hanging in the chat—one person to go. So, hopefully I'll be back with more.
I recognize their live chat to be useless, hanging there for an hour—1 person to go for at least 40 minutes and when I asked about it, it suddenly changed to 6 people... Well, I'm sory to say that but this casino is not a good choice. 🙁
Well, I recommend the alternatives I mentioned, and if you ever manage to get the support or chat, send them the exclusion example, please.
Hi! Cool. 🙂
Would you let me know how it went? This is to ensure that no one else encounters the same issue. I believe it would be very helpful if you could describe what happens, whether it is necessary to send the request per email or if the chat could handle it... Thanks in advance. 😉
Hallo zusammen, im WinMega Casino zu spielen macht so viel Spaß, dass Sie auch gewinnen werden.
Ich bin sicher, gib mir den Link.
Ist D-Link sicher?
Hallo zusammen, im WinMega Casino zu spielen macht so viel Spaß, dass Sie auch gewinnen werden.
This casino has the worst rating we can give.
Could you tell us more about your experience, please?
I don't want to disparage it if you really had a good time there, but I also don't want anyone to praise a casino that doesn't seem to be the best place to play.
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