Weiss Casino - generelle Diskussion (Seite 3)

Neuling

Kanada

vor 10 Monaten

OriginalÜbersetzung

Hi Radka, I registered here 2 accounts because for a period I forgot the first account. Now I understand your position but hopefully you ll understand mine.

Since Megadice stole 1.37 eth funds from me with 1 eth deposits and you sided with them is hard for me to change my mind. I provide you proofs of fraudulent activity and felonies from that casino you told me that It s my fault that megadice stole my funds, blaming the victim.

I made an appeal to your decision and explain you even more that this is a mistake and you didn t consider it.

If i open an exchange platform and i put in terms that is my right to steal your money if you deposit. Then you deposit and I correct your balance to 0 that is still a felony you know and I could be sued so be more rational.

Weiss Casino

Cintrol

Vertreter des Casinos

Cintrol

vor 10 Monaten

OriginalÜbersetzung

Dear Cintrol,

We sincerely apologize for the delay in responding to your inquiry. Following a thorough examination of your case and a comprehensive assessment of the prevailing circumstances, we wish to inform you that all funds were initially returned to your account. Subsequently, our system records indicate that the funds were successfully withdrawn from the account.

Despite identifying certain infractions involving the use of a VPN and engaging in questionable betting activities, we have opted to refund your funds. We kindly request your attention to the casino rules to ensure compliance in the future. Your understanding in this matter is greatly appreciated.

Should you have any further inquiries or encounter any difficulties, please do not hesitate to contact the WEISS support team.

Thank you.

Best regards,

WEISS Official Representatives

Radka

Social Media & Community Specialist

skumpu

vor 10 Monaten

OriginalÜbersetzung

Hi Radka, I registered here 2 accounts because for a period I forgot the first account. Now I understand your position but hopefully you ll understand mine.

Since Megadice stole 1.37 eth funds from me with 1 eth deposits and you sided with them is hard for me to change my mind. I provide you proofs of fraudulent activity and felonies from that casino you told me that It s my fault that megadice stole my funds, blaming the victim.

I made an appeal to your decision and explain you even more that this is a mistake and you didn t consider it.

If i open an exchange platform and i put in terms that is my right to steal your money if you deposit. Then you deposit and I correct your balance to 0 that is still a felony you know and I could be sued so be more rational.

vor 10 Monaten

OriginalÜbersetzung

Hi!

I understand your point; I would not say the Complaint Team sided with the casino. Each situation is reviewed separately, specifically to cover an honest mistake that should not be punished.

Your case with Megadice was different and had nothing to do with simple errors or multiple accounts.

"according to the evidence provided to us by the casino you have delayed rounds using a special feature with bonus funds and later used this feature with real funds to gain larger winnings, which is considered abuse."

I'm glad your issue with Weiss Casino seems to be resolved. Despite the same flavor regarding "certain infractions involving the use of a VPN and engaging in questionable betting activities"

If you wish to respond to your complaint "issues", please do so here 👈 this is not the proper thread.

Cintrol

Weiss Casino

Anfänger

Russland

Weiss Casino

vor 10 Monaten

OriginalÜbersetzung

Ich habe eine Beschwerde gegen die Handlungen des Casinos eingereicht, da Ihre Worte im Widerspruch zu den Handlungen Ihres Casinos stehen. Sie schreiben, dass das Geld zurückgegeben und sogar abgebucht wurde, aber seit zwei Tagen ist mir der Zugriff auf mein Konto gesperrt. Ich habe mich nicht in mein Konto eingeloggt und kein Geld abgebucht. Ich weiß nicht, wohin sie geschickt wurden.

Schön, dass Du zeitnah antwortest. Aber ich wiederhole, dass Ihre Worte nicht zu Ihren Taten passen

Automatische Übersetzung

Weiss Casino

Cintrol

Vertreter des Casinos

Cintrol

vor 10 Monaten

OriginalÜbersetzung

Dear Cintrol,

We aim to address your concerns genuinely and assist in resolving any issues. For comprehensive support and necessary confirmations, kindly reach out to our support team via email: support.en@weiss.bet

Sincerely,

WEISS Official Representatives

skumpu

Neuling

Kanada

vor 10 Monaten

OriginalÜbersetzung

Dear Radka, using a VPN in our days should BE mandatory not considered "infraction ". Anyone who has other opinion about this subject doesn’t have idea about privacy, cybersecurity, stealing data etc.

I haven t done anything wrong on weiss it s hard for me to understand how they came up with "questionable betting activities " . This casino is questionable look how many complaints about them.. you cann t be serious and have their word for granted 🙂))

Weiss Casino

skumpu

Vertreter des Casinos

skumpu

vor 10 Monaten

OriginalÜbersetzung

Dear Skumpu,

We appreciate your engagement on this forum and understand that there may have been some confusion regarding allegations aimed at you. There is a misunderstanding, as the accusations mentioned above are not directed toward you.

Currently, we are addressing issues related to VPN usage and potential violations of casino rules by another user. We are actively working to resolve this matter, as you can see.

That is why we kindly request that discussions unrelated to WEISS Casino be redirected to an appropriate place. If you have inquiries regarding another casino, we encourage you to engage directly in their forums and for any concerns related to the Casino.Guru, please discuss them through their appropriate channels.

This forum serves as a platform for constructive communication to enhance WEISS players experience. Should you have any specific questions for us, we are more than willing to address them.

Thank you for your understanding!

Sincerely,

WEISS Official Representatives

Radka

Social Media & Community Specialist

skumpu

vor 10 Monaten

OriginalÜbersetzung

Dear Radka, using a VPN in our days should BE mandatory not considered "infraction ". Anyone who has other opinion about this subject doesn’t have idea about privacy, cybersecurity, stealing data etc.

I haven t done anything wrong on weiss it s hard for me to understand how they came up with "questionable betting activities " . This casino is questionable look how many complaints about them.. you cann t be serious and have their word for granted 🙂))

vor 10 Monaten

OriginalÜbersetzung

Dear Player!

Of course, it depends on its usage 🙂. The primary concern may or may not be just the security measures the VPN provides.

Many players use it to simply bypass restrictions (games, bonuses, countries).

Additionally, according to my point of view, I see nothing questionable regarding this casino. 🤷‍♀️

If you have something to add, though, please consider submitting a complaint, if you like.

Weiss Casino

Radka

Vertreter des Casinos

Radka

vor 10 Monaten

OriginalÜbersetzung

Dear Radka,

We sincerely appreciate your active engagement in our ongoing dialogue. Your presence on our forum has been a valuable contribution, and we are delighted to facilitate discussions. However, as this forum serves as a direct channel for users to communicate with WEISS casino, we kindly request that this discussion with Skumpu be redirected to more appropriate forums.

Your participation is immensely valued, and we acknowledge the importance of open dialogue. Still, there may be a lot of misunderstandings between cases now. We deeply appreciate your understanding and cooperation.

Best regards,

WEISS Official Representatives

Cintrol

Anfänger

Russland

vor 10 Monaten

OriginalÜbersetzung

Wie endete meine Geschichte mit Weiss Casino? Nichts Gutes für mich. Nach der Geschichte mit VPN wurde mein Konto gesperrt (aber jetzt wegen betrügerischer Aktivitäten, aber ich bin ehrlich), der Support ändert nichts an der Entscheidung zur Sperrung. Aus dem Restbetrag von 250€ wurden -335€, alle Wetten werden zurückerstattet. Der Casino-Guru lehnte die Beschwerde ab, da die Geschichte der Sportwetten nicht in seinen Zuständigkeitsbereich fällt (das stimmt, es werden keine Fragen gestellt). Zusammenfassung: Wenn Sie bei Weiss bei Sportwetten gewinnen, können Sie diese Gewinne verlieren. Ich empfehle es nicht

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Bearbeitet durch den Verfasser vor 10 Monaten

Automatische Übersetzung

Radka

Social Media & Community Specialist

Weiss Casino

vor 10 Monaten

OriginalÜbersetzung

Dear Radka,

We sincerely appreciate your active engagement in our ongoing dialogue. Your presence on our forum has been a valuable contribution, and we are delighted to facilitate discussions. However, as this forum serves as a direct channel for users to communicate with WEISS casino, we kindly request that this discussion with Skumpu be redirected to more appropriate forums.

Your participation is immensely valued, and we acknowledge the importance of open dialogue. Still, there may be a lot of misunderstandings between cases now. We deeply appreciate your understanding and cooperation.

Best regards,

WEISS Official Representatives

vor 10 Monaten

OriginalÜbersetzung

Dear casino representative,

I'm sure you understand my point, and I'm willing to understand yours.

Have a good one!

Weiss Casino

Cintrol

Vertreter des Casinos

Cintrol

vor 10 Monaten

OriginalÜbersetzung

Dear Cintrol,

We sincerely regret any dissatisfaction you may have experienced with our product. Your feedback is important to us, and we genuinely regret if your experience has not met the high standards we strive to maintain. It is our earnest desire to infuse vivid emotions into your favorite games and sporting events, creating an immersive and enjoyable experience.

However, we must stress the significance of adhering to established rules and guidelines. Violating casino rules inevitably entails consequences, which are in place to ensure fairness, integrity, and a positive environment for all users.

Once again, we appreciate your feedback and thank you for your understanding.

Kind regards,

WEISS Official Representatives

xliner78

Fortgeschrittener Neuling

Deutschland

vor 5 Monaten

OriginalÜbersetzung

I am waiting already a days and the support told me that all withdrawals take from 15 minutes to several days (exactly the same with a user read above )

I am also verified but the support actually does not exist ..

It’s the worst support and withdrawal process I have ever seen …. Don’t play on this casino

Bearbeitet durch den Verfasser vor 5 Monaten

xliner78

Fortgeschrittener Neuling

Deutschland

Weiss Casino

vor 10 Monaten

OriginalÜbersetzung

Dear Cintrol,

We sincerely regret any dissatisfaction you may have experienced with our product. Your feedback is important to us, and we genuinely regret if your experience has not met the high standards we strive to maintain. It is our earnest desire to infuse vivid emotions into your favorite games and sporting events, creating an immersive and enjoyable experience.

However, we must stress the significance of adhering to established rules and guidelines. Violating casino rules inevitably entails consequences, which are in place to ensure fairness, integrity, and a positive environment for all users.

Once again, we appreciate your feedback and thank you for your understanding.

Kind regards,

WEISS Official Representatives

vor 5 Monaten

OriginalÜbersetzung

Can you check also my withdrawal ??

Romi

Community & Complaints Administrator

xliner78

vor 5 Monaten

OriginalÜbersetzung

I am waiting already a days and the support told me that all withdrawals take from 15 minutes to several days (exactly the same with a user read above )

I am also verified but the support actually does not exist ..

It’s the worst support and withdrawal process I have ever seen …. Don’t play on this casino

vor 5 Monaten

OriginalÜbersetzung

May I ask how many days exactly you are waiting, please? Is this your first withdrawal at this casino?

Hopefully the casino representative will get active again in this thread and your situation will get resolved soon.🙏

xliner78

Romi

Fortgeschrittener Neuling

Deutschland

Romi

vor 5 Monaten

OriginalÜbersetzung

Hi Romi,

casino finally paid after 4 days .

Jaro

xliner78

Forum and Reviews Administrator

xliner78

vor 5 Monaten

OriginalÜbersetzung

Great news, I just wrote off a post where a player also got money in another casino but after 5 days.

I'm of the opinion that sometimes you don't need to be impatient and wait to see if the money will come. I personally would start worrying after a week or so and not right away, because there are many factors that can influence the withdrawal.

So my question is whether you will stay here if you know what you have been through. 🙂

annabellow38

Besucher

Ukraine

vor 4 Monaten

OriginalÜbersetzung

Heutzutage gibt es viele verschiedene Websites, auf denen Sie in Portugal spielen können. So fand ich diese Website https://weissbetcasinopt.com/ und stellte fest, dass dies das beste Online-Casino für Spieler aus Portugal ist. Es gibt hier viele großzügige Boni für Spieler und darüber freue ich mich sehr. Wenn Sie in Portugal sind und nicht wissen, wo Sie spielen sollen

Bearbeitet von Romi vor 4 Monaten

Gründe: CG link added.

Automatische Übersetzung

Weiss Casino - generelle Diskussion (Seite 3)

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