Weiss Casino - generelle Diskussion (Seite 3)

Neuling

vor 3 Monaten

OriginalÜbersetzung

Hi Radka, I registered here 2 accounts because for a period I forgot the first account. Now I understand your position but hopefully you ll understand mine.

Since Megadice stole 1.37 eth funds from me with 1 eth deposits and you sided with them is hard for me to change my mind. I provide you proofs of fraudulent activity and felonies from that casino you told me that It s my fault that megadice stole my funds, blaming the victim.

I made an appeal to your decision and explain you even more that this is a mistake and you didn t consider it.

If i open an exchange platform and i put in terms that is my right to steal your money if you deposit. Then you deposit and I correct your balance to 0 that is still a felony you know and I could be sued so be more rational.

Vertreter des Casinos

vor 3 Monaten

OriginalÜbersetzung

Dear Cintrol,

We sincerely apologize for the delay in responding to your inquiry. Following a thorough examination of your case and a comprehensive assessment of the prevailing circumstances, we wish to inform you that all funds were initially returned to your account. Subsequently, our system records indicate that the funds were successfully withdrawn from the account.

Despite identifying certain infractions involving the use of a VPN and engaging in questionable betting activities, we have opted to refund your funds. We kindly request your attention to the casino rules to ensure compliance in the future. Your understanding in this matter is greatly appreciated.

Should you have any further inquiries or encounter any difficulties, please do not hesitate to contact the WEISS support team.

Thank you.

Best regards,

WEISS Official Representatives

Social Media & Community Specialist

vor 3 Monaten

OriginalÜbersetzung

Hi Radka, I registered here 2 accounts because for a period I forgot the first account. Now I understand your position but hopefully you ll understand mine.

I made an appeal to your decision and explain you even more that this is a mistake and you didn t consider it.

vor 3 Monaten

OriginalÜbersetzung

Hi!

I understand your point; I would not say the Complaint Team sided with the casino. Each situation is reviewed separately, specifically to cover an honest mistake that should not be punished.

Your case with Megadice was different and had nothing to do with simple errors or multiple accounts.

"according to the evidence provided to us by the casino you have delayed rounds using a special feature with bonus funds and later used this feature with real funds to gain larger winnings, which is considered abuse."

I'm glad your issue with Weiss Casino seems to be resolved. Despite the same flavor regarding "certain infractions involving the use of a VPN and engaging in questionable betting activities"

If you wish to respond to your complaint "issues", please do so here 👈 this is not the proper thread.

Junior Anfänger

vor 3 Monaten

OriginalÜbersetzung

Ich habe eine Beschwerde gegen die Handlungen des Casinos eingereicht, da Ihre Worte im Widerspruch zu den Handlungen Ihres Casinos stehen. Sie schreiben, dass das Geld zurückgegeben und sogar abgebucht wurde, aber seit zwei Tagen ist mir der Zugriff auf mein Konto gesperrt. Ich habe mich nicht in mein Konto eingeloggt und kein Geld abgebucht. Ich weiß nicht, wohin sie geschickt wurden.

Schön, dass Du zeitnah antwortest. Aber ich wiederhole, dass Ihre Worte nicht zu Ihren Taten passen

Automatische Übersetzung

Vertreter des Casinos

vor 3 Monaten

OriginalÜbersetzung

Dear Cintrol,

We aim to address your concerns genuinely and assist in resolving any issues. For comprehensive support and necessary confirmations, kindly reach out to our support team via email: support.en@weiss.bet

Sincerely,

WEISS Official Representatives

Neuling

vor 3 Monaten

OriginalÜbersetzung

Dear Radka, using a VPN in our days should BE mandatory not considered "infraction ". Anyone who has other opinion about this subject doesn’t have idea about privacy, cybersecurity, stealing data etc.

I haven t done anything wrong on weiss it s hard for me to understand how they came up with "questionable betting activities " . This casino is questionable look how many complaints about them.. you cann t be serious and have their word for granted 🙂))

Vertreter des Casinos

vor 3 Monaten

OriginalÜbersetzung

Dear Skumpu,

We appreciate your engagement on this forum and understand that there may have been some confusion regarding allegations aimed at you. There is a misunderstanding, as the accusations mentioned above are not directed toward you.

Currently, we are addressing issues related to VPN usage and potential violations of casino rules by another user. We are actively working to resolve this matter, as you can see.

That is why we kindly request that discussions unrelated to WEISS Casino be redirected to an appropriate place. If you have inquiries regarding another casino, we encourage you to engage directly in their forums and for any concerns related to the Casino.Guru, please discuss them through their appropriate channels.

This forum serves as a platform for constructive communication to enhance WEISS players experience. Should you have any specific questions for us, we are more than willing to address them.

Thank you for your understanding!

Sincerely,

WEISS Official Representatives

Social Media & Community Specialist

vor 3 Monaten

OriginalÜbersetzung

vor 3 Monaten

OriginalÜbersetzung

Dear Player!

Of course, it depends on its usage 🙂. The primary concern may or may not be just the security measures the VPN provides.

Many players use it to simply bypass restrictions (games, bonuses, countries).

Additionally, according to my point of view, I see nothing questionable regarding this casino. 🤷‍♀️

If you have something to add, though, please consider submitting a complaint, if you like.

Vertreter des Casinos

vor 3 Monaten

OriginalÜbersetzung

Dear Radka,

We sincerely appreciate your active engagement in our ongoing dialogue. Your presence on our forum has been a valuable contribution, and we are delighted to facilitate discussions. However, as this forum serves as a direct channel for users to communicate with WEISS casino, we kindly request that this discussion with Skumpu be redirected to more appropriate forums.

Your participation is immensely valued, and we acknowledge the importance of open dialogue. Still, there may be a lot of misunderstandings between cases now. We deeply appreciate your understanding and cooperation.

Best regards,

WEISS Official Representatives

Junior Anfänger

vor 3 Monaten

OriginalÜbersetzung

Wie endete meine Geschichte mit Weiss Casino? Nichts Gutes für mich. Nach der Geschichte mit VPN wurde mein Konto gesperrt (aber jetzt wegen betrügerischer Aktivitäten, aber ich bin ehrlich), der Support ändert nichts an der Entscheidung zur Sperrung. Aus dem Restbetrag von 250€ wurden -335€, alle Wetten werden zurückerstattet. Der Casino-Guru lehnte die Beschwerde ab, da die Geschichte der Sportwetten nicht in seinen Zuständigkeitsbereich fällt (das stimmt, es werden keine Fragen gestellt). Zusammenfassung: Wenn Sie bei Weiss bei Sportwetten gewinnen, können Sie diese Gewinne verlieren. Ich empfehle es nicht

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Bearbeitet durch den Verfasser vor 3 Monaten

Automatische Übersetzung

Social Media & Community Specialist

vor 3 Monaten

OriginalÜbersetzung

Dear Radka,

Best regards,

WEISS Official Representatives

vor 3 Monaten

OriginalÜbersetzung

Dear casino representative,

I'm sure you understand my point, and I'm willing to understand yours.

Have a good one!

Vertreter des Casinos