Hello!!! Today they blocked my account, which had $500 on it! They did not give any comments, my account was fully verified, moreover, I had a VIP account!
Hello,
I imagine that must have been an intense shock! VIP account closed without any clues; well, that's a gesture. Hope you don't mind me asking you a few questions, because maybe we can, together, at least figure out what might happen. When did you last speak to someone at the casino, and what was it about? Also, did you by chance submit a withdrawal recently? Has ever happenend anything unusal?
I'd like to help you, you know, but I can do that on my own.
I've been playing there since June, made a lot of deposits and withdrawals, everything always happened within 10-15 minutes. Recently, withdrawals have been delayed up to 12-24 hours. Yesterday I was unable to log into my account because it was blocked. I received an email notification that this is a "standard check that will take 14 days or more." My account is fully verified. I don't know what to do
Occasionally a casino investigates something. Haven't you won any significant amount lately? Have you played with a bonus?
I'd try to wait a while if everything was fine and the result of the investigation and if they don't get back to you with what's going on and you don't get an answer, then I'd file a complaint with us.
Our team would then be available to help you.
Do you think you can handle it?
I'll wait 14 days, I have no other options. My account is positive, yes, but should this be a problem and a reason for blocking? I hope that these are just temporary restrictions to carry out the necessary checks.
It shouldn't be a problem as long as you haven't broken anything. Did you play with the bonus?
Sometimes the casino controls the gameplay of the player so maybe that's it but until we know 100% that's just my guess.
When it's close to 14 days, feel free to let me know and file a complaint, or if you learn something new update me.
May it turn out well.
I didn't use any bonuses except for a few free bets, but there were no rollover conditions or anything else for them.
Well then, try to stick to what I wrote and we'll see how it turns out. When they tell you the timeframe it should take, I believe they will get back to you. If not, feel free to write and we'll try to help.
So, the verification period has expired! My account is still closed. Support says that now there are no deadlines, that is, they can arbitrarily manage my money on my account. I demand a response from VegasNova. I was your loyal VIP client! And what did I get from you? Theft?
Well, if you haven't gotten anywhere and can't even access your account, that's not good. Did they say whether you failed verification or at least something?
If not, and you don't know what could have happened, click on this link, where you can open a complaint and our team will try to help.
What do you think?
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