Hallo @Daniel,
ich habe gesehen dass ihr das Casino als Casino ohne offizielle Lizenz angegeben habt.
Ich hatte eben kontakt mit dem Support und es ist aufgefallen, dass nicht nur die Lizenz fehlt, sondern auch verschiedene Angaben zum Firmensitz gemacht wurden.
Ich füge mal den Chatverlauf bei.
Ich würde vorschlagen, dass ihr den Sicherheitsindex dieses Casinos aufgrund der unterschiedlichen Aussagen nochmal überprüft.
Könnt ich euch das mal ansehen? 🙂
Hello, and thank you for sharing.
Since the outcome of this conversation remains the same, I reckon the review won't change.
It says:
Casino operates without an official license!
This seems to be actual, according to the chat - no license number, no proof - no license at all to us. 🙂
Do not hesitate to take advantage of this feature next time you find something interesting please:
https://casino.guru/slots---luck-casino-review#tab=js-tab-detail-homepage
It's just under the pros and cons!
That would be really helpfull for us as this info goes directly to Data Team members 🙂
This casino is not an honest Casino they will not pay you if you win big even if you meet all the requirements. I won a $300 no deposit no playthrough bonus to play at this casino. Initially I won $16,465.25. After registering my account and meeting the requirements I was told that I can withdraw $12348.93 if I made a $30 deposit but if I didn't want to make any deposits that I could withdraw somewhere around $8,000. So I made the $30 deposit. Sometime later I received an email from the casino stating that they would pay me my winnings and in increments of $500 over about a 6month period( the email stated until I was paid in full which would take about 6 months) once I submitted my direct deposit information to them which I did. I received a total of $3,000 and after that time the payments stopped I began sending messages, calling, doing online chat trying to see if something was wrong and why they had stopped paying me and and was told that compliance would get back to me every time pretty much and when I submitted requests to be called I never received the phone one. They eventually did make contact with me via email stating that I did not qualify for my winnings and that I was only due about a thousand dollars more at that time and so they paid me $1,000 and closed my account and that was the last I heard from them.
Hello. According to the attached screenshots, I would not agree with the casino's decision either because I didn't see anywhere that the maximum cashout is 10x the bonus amount. I also see what they wrote in their emails so basically I don't see the point of what the casino is saying.
However, I saw that you have already filed a complaint and I think that these screenshots would be useful for Petronella and it would be good if you could answer her questions as well. You can do so, just click here.
Anyway, when exactly did the casino stop paying you ? When they said you were entitled to $3,000, did you get all of it, or is the casino still just paying it out ?
Anyway, when exactly did the casino stop paying you?
On October 12, 2023 I received $1000 and haven’t received anything else. When trying to contact the casino about the winnings through online live chat the casino proceeded to argue I didn’t win more than $3000 and when I began uploading proof the casino immediately closed my account.
When they said you were entitled to $3,000, did you get all of it, or is the casino still just paying it out?
No I received a payment for $1000 October 12th and $500 on September 13th, September 6th, August 29th, August 22nd.
Thank you for answering my questions. It's been quite a long time and almost a month since the casino was unable to pay you any more money.
However, when you say that they blocked your account when you provided evidence, I feel that this is saying something.
And that's why it's good that you've opened a complaint, where our team will try to help you as best they can.
If you have any new information, would it be possible to mention it?
Thanks. I appreciate any effort. Nothing new at this time. I can’t even call. I think they’ve blocked me?? When I try to call in I get a busy tone every time.
Oh, this is getting pretty ugly, isn't it? 🙁
When it comes to the complaint, now it is the casino's turn; let's see what they come up with. Something we can work on will be appreciated. My fingers are crossed! 🤞🤞
I know the casino is relatively new, but so far their no deposit bonuses has been a treat in itself, have won $1500, betting on the bonus itself. Will share my cashout experience with you all soon.
Super win and congratulations. Be sure to share with us when you withdraw on how you did. I suppose you'll have to verify first, so feel free to leave us a comment on that as well, if that's the case. I will be waiting.
Please keep us posted here on the forum, if you don't mind. I definitely don't want to miss anything important. It's just that sometimes I do not have much time to keep up with everyone. 🙁
Stay strong and let us know as soon as the casino responds. 🙏
I have waited about 8 days for my withdraw for 89 dollars, but everytime i ask them, they say there is a delay for the withdraw, and say you get it tommowrow, but i don't get it, when they say it
i need the money
Hey there!
I imagine it must be tempting to consider your money in the casino as "soon available". I guess your account is fully verified; hence, the only delay is associated with the transfer, right?
Frankly, I'd say you need to be patient, technically, there is nothing else you can do about it. I'm truly sorry to say that. Eight days sounds like enough time to fulfill the payment. On the other hand, who knows what is behind it? 🤷♀️ I just browsed its reviews briefly, only to find out that other players seemed to face a similar situation.
Even though I hope for the best, I'm asking you to keep us posted. With luck, submitting a complaint against this casino won't be necessary. 🤞🤞
Hallo, zuerst hat mir der Chat ohne Probleme sehr freundlich geantwortet, aber jetzt, vor ein paar Tagen, gibt es keinen Support-Chat mehr. Ich warte seit dem 8. Dezember auf die Auszahlung in Krypto 100 USD und habe keine Informationen oder ähnliches. Sie sagten, sie hätten die Auszahlung verzögert, aber ich glaube, es sind 2 Wochen vergangen und nichts. Was mich beunruhigt, ist, dass es keinen Support-Chat mehr gibt. Ich denke, dieses Casino wird niemals zahlen.
Hey Radka, still haven't got my withdraw and they removed my live support chat, so i don't think i get my money back.
Hey Radka, still haven't got my withdraw and they removed my live support chat, so i don't think i get my money back.
I see that your case has been dragging on for more than 2 weeks, so since we advised you to be patient but nothing has changed and chat has cut you off, the most sensible thing to do would be to start a complaint where our team will try to help you. You can do so here.
However, did the casino also tell you why your withdrawal is taking quite a long time ?
Hallo, zuerst hat mir der Chat ohne Probleme sehr freundlich geantwortet, aber jetzt, vor ein paar Tagen, gibt es keinen Support-Chat mehr. Ich warte seit dem 8. Dezember auf die Auszahlung in Krypto 100 USD und habe keine Informationen oder ähnliches. Sie sagten, sie hätten die Auszahlung verzögert, aber ich glaube, es sind 2 Wochen vergangen und nichts. Was mich beunruhigt, ist, dass es keinen Support-Chat mehr gibt. Ich denke, dieses Casino wird niemals zahlen.
Hi, in this case I would also recommend filing a complaint here. Unfortunately, the casino hasn't told you anything and what is the reason for this delay ?
I suppose you already have a verified account, so I wonder if the reason why it is taking so long has been mentioned. 🤔
Hallo, ja, ich habe das Konto verifiziert, ich habe ihnen auch eine E-Mail geschickt und überhaupt nichts.
Sie müssen angemeldet sein, um einen Beitrag zu veröffentlichen..
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