Scatterhall Casino - generelle Diskussion (Seite 17)

Ich hoffe, dass heute alles fertig ist! 🙂

I will still update the case as soon as possible, I am very pending payment

Yo igual actualizaré el caso apenas me sea posible estoy muy pendiente al pago

Ich glaube an ein Happy End für deinen Fall 🙂. Wollen Sie trotzdem weiter in diesem Casino spielen?

being totally honest that depends on whether they pay me or not because if they don't pay me the money I won't trust again and if the following payments are faster yes but none have arrived yet

siendo totalmente sincero ese depende de si me pagan o no porque si no me pagan el dinero no confiare denuevo y si los siguientes pagos son mas rapidos si pero aun no me ah llegado ninguno

Liebe Klarck,

Bitte senden Sie mir Ihren Spieler-Benutzernamen, damit ich dies in unserem System nachverfolgen kann.

Danke schön,

Scatterhall

Hallo Chasiti,

Ich hoffe, diese Nachricht erreicht Sie gut. Ich wollte Sie nur wissen lassen, dass ich Ihnen eine E-Mail bezüglich unseres vorherigen Gesprächs geschickt habe. Bitte überprüfen Sie Ihren Posteingang und teilen Sie mir mit, wenn Sie Fragen oder Bedenken haben.

Danke schön,

Scatterhall

Hello @scatterhall I wanted to ask you what time my balance withdrawal will be arriving, which they told me would arrive this Monday, that is, today because in my scatter hall account it still marks me as pending but they had sent me an email that I would have to receive it today since the finance department would take care of sending it today

Hola @scatterhall queria consultarte a que hora estara llegando mi retirada de saldo que me dijieron que llegaria este lunes osea hoy porque en mi cuenta de scatter hall me marca aun como pendiente pero me habian enviado un correo electronico que hoy me tendria que llegar ya que el departamento de finanzas se encargaria de mandarlo hoy

Sich entschuldigen! Neu hier

Liebe geschätzte Spieler,

Ich wollte mir einen Moment Zeit nehmen, um all unseren glücklichen Gewinnern meine herzlichsten Glückwünsche auszusprechen! Ihre Geduld und Beharrlichkeit haben sich ausgezahlt, und wir freuen uns, dass Ihre Bemühungen belohnt werden.

Ich wollte auch alle wissen lassen, dass unsere Bearbeitung heute normal weitergeht. Seien Sie versichert, dass wir hart daran arbeiten, dass jeder, dem ein Preis zusteht, ihn so schnell wie möglich erhält. Wir verstehen, dass einige von Ihnen möglicherweise Verzögerungen oder verpasste Antworten von unserem Team erlebt haben, und dafür entschuldigen wir uns aufrichtig. Wenn Sie dennoch Hilfe benötigen, zögern Sie bitte nicht, sich bei uns zu melden. Wir sind hier, um Ihnen auf jede erdenkliche Weise zu helfen.

Nochmals herzlichen Glückwunsch an alle unsere Gewinner und vielen Dank an alle unsere Spieler für Ihre anhaltende Unterstützung. Ohne Sie könnten wir es nicht schaffen, und wir freuen uns auf viele weitere aufregende Gelegenheiten!

Mit freundlichen Grüßen,

Scatterhall

Thank you very much, we are really hoping that everything goes well

Muchísimas gracias en verdad estamos esperando que todo vaya bien

I'm starting to have doubts about the Casinoguru team. How can you think it is right for Scatterhall to re-open a permanently self-excluded account without reopening the very next day? How can you accept that all of the terms and conditions have been broken by Scatterhall and you simply dismiss my complaint as unfounded?

Any player who understands a little about T&Cs should look at my complaint about Scatterhall Casino and will understand that I'm right, but the team at Casinoguru are unfounded against me with arguments that aren't.

So I made a permanent self-exclusion without reopening, which was simply deleted the next day.

Here are Scatterhall's T&Cs where you can see how they break their own rules and they don't care at all about player protection.

Thank you for your complaint. I am very sorry to hear about your negative experience. I checked the terms and conditions and found the following:

"7.5 SELF EXCLUSION

7.5.1 You can choose to exclude yourself from playing games on our website for a definite or indefinite period of time. In the event that you decide to exclude yourself permanently or indefinitely, you will not be able to access our gaming services through the Website. Once the self-exclusion is in effect, you will only be able to log in after the period has expired and after contacting customer service.

7.5.2 During your self-exclusion, whether for a definite or indefinite period, you will not receive any marketing material from us.

7.5.3 A self-exclusion implemented by means of this clause will only be removed at your request with a 7-day cooling-off period or after the specified duration of the self-exclusion period.

7.5.4 Any request to extend the self-exclusion period will be effective immediately upon receipt of the request.

7.6 Please note that we do not have access to any self-exclusions or restrictions that you may have imposed on other gambling operators and as such it is your responsibility to inform us of any self-exclusion you wish to implement on your account. In addition, each limit applies only to the brand related to the query you are currently registered with and does not include any additional websites managed and/or owned by us. If you have self-excluded due to gambling problems we will close your account for all our other brands and the outstanding withdrawable balance will be refunded to you.

7.7 Notwithstanding the foregoing, we reserve the right to close your account for responsible gaming measures if we determine, in our sole and absolute discretion, that your activity involves any form of gambling addiction. However, we accept no responsibility if you continue to use our website with the intention of circumventing the measures that we make available to you. Therefore, it is your own and full responsibility to contact us if you feel it would be best to put a limit on your activity and/or account.

7.8 If you request self-exclusion, you agree to provide complete and accurate personal information now and in the future so that your access/use of the Website and Services may be restricted. If you choose to self-exclude, we will use all reasonable efforts to ensure that we comply with your self-exclusion. However, by agreeing to self-exclusion, you accept that you also have an obligation not to attempt to circumvent self-exclusion. Accordingly, we accept no responsibility or liability for any consequential consequences or losses, for whatever reason, that you suffer or suffer as a result of starting or continuing to play via additional online accounts where you have changed registration details or provided misleading, inaccurate or incomplete information provide details or otherwise attempt to circumvent the agreed self-exclusion. If you self-exclude yourself from a site operated by Zeus Lightning NV because of gambling issues, this applies to all other brands. As a self-excluded player, you should not open another account with any other website during the selected period. Should you open another account with any website operated by Zeus Lightning NV, we reserve the right to close it immediately without prior notice and void any winnings. Any remaining real money balances will be refunded but are subject to an administration fee of up to 10%.

Lieber Yasin,

Ihren Angaben zufolge haben Sie Ihr Konto aus Ärger geschlossen und sind am nächsten Tag zurückgekommen, um es wieder zu eröffnen, weil Sie Ihre Entscheidung bereuen. Es ist jedoch wichtig, dass Sie Ihr Handeln sorgfältig überdenken, insbesondere wenn es um Online-Konten und Finanzen geht. Sie haben keine Glücksspielprobleme erwähnt, als Sie Ihr Konto geschlossen haben. Dies sind wichtige Informationen, die wir berücksichtigen sollten, bevor wir ein Konto wiedereröffnen.

Wir nehmen verantwortungsvolles Spielen sehr ernst, und wenn wir von Ihren Problemen gewusst hätten, hätten wir Ihr Konto nie wiedereröffnet. Es ist wichtig, etwaige Glücksspielprobleme zu erkennen und anzugehen, um sicherzustellen, dass Sie keine weiteren negativen Folgen erleiden.

Wir möchten Sie erneut darüber informieren, dass Ihre Konten bei uns dauerhaft geschlossen sind und niemals wiedereröffnet werden.

Wir wünschen Ihnen alles Gute für Ihre zukünftigen Unternehmungen.

https://www.begambleaware.org/

Mit freundlichen Grüßen,

Scatterhall

I really hope that I will receive a payment in the near future, the weekend has passed, and the money has not yet been received

Очень надеюсь что получу выплату в ближайшее время, выходные прошли, а деньги пока ещё не получены

Around what time will the first payment arrive today I've been waiting all day sorry for my insistence but I owe money at the university and I must pay it and this money would really be saving me the debt of more than 2 months

al rededor de que hora llegaria el primer pago hoy llevo esperandolo todo el dia disculpe mi insistencia pero debo dinero en la universidad y debo pagarlo y en verdad este dinero me estaria salvando la deuda de mas de 2 meses

Hello, good evening, I have been waiting for the payment that they had told me would arrive today all day, but even so, the payment continues to appear pending and it is already giving me too much fear. Could you please give me a solution to the problem or at least tell me when it will really be credited? the corresponding payment

I leave the screenshots so scatterhall can better understand the situation



Hola buenas noches eh estado esperando el pago que me habían dicho que llegaría hoy todo el dia pero aun así el pago me sigue apareciendo en pendiente y ya me esta dando demasiado miedo podrían por favor darme una solución al problema o amenos decirme cuando verdaderamente se acreditará el pago correspondiente

Dejo las capturas así scatterhall puede comprender mejor la situación



@scatterhall, on 03/08 and 03/10 payments have gone out but not yet on the account, the last times it was always on the same day or the very next day on the account! Can you follow up on that again? Are there problems with the payment provider again? Best regards

Scatterhall they don't need to talk their way out. You directly reopened a permanently banned account without reopening without following the deadlines in their T&Cs. Can't they read their terms and conditions themselves? They don't stick to anything. The 7 day period would have been the minimum, although it was permanently without reopening, so it should not have been reopened. Be fair and don't just pretend with your empty words.

Scatterhall can you mention with arguments how you kept your terms and conditions in my case?

I'm still waiting for my payouts. 10 days have now passed since the request for payment. I received emails that the money was on the way, but nothing has arrived so far. A total of 4,000 euros is still outstanding