why would they be requesting personal bank info such as account number transit number and institution number? i have requested my payment via e-transfer so they shouldnt be asking for such personal info. the other site i won on and got paid via e-transfer did not ask for this and its Gigadat the same payment company. the refuse to pay unless i send such documents. should i send it or should i call a lawyer?
Yes Send it over to your lawyer
why would they be requesting personal bank info such as account number transit number and institution number? i have requested my payment via e-transfer so they shouldnt be asking for such personal info. the other site i won on and got paid via e-transfer did not ask for this and its Gigadat the same payment company. the refuse to pay unless i send such documents. should i send it or should i call a lawyer?
Hey, I've read what's going on in the casino and I think the problem is in the verification. According to what you write, quite often casinos ask for some bank documents. I'm not sure if I understand everything correctly but the account number is something like IBAN? If so, it's pretty common to see it when you send it to the casino. I've also seen the casino ask for the transaction number from the player and this is probably the first time I've heard that they want the institution number.
Anyway, you have opened a complaint and I would wait to hear what Tomas tells you and whether he thinks it's all right or not. Based on what he tells you, I would then send the documents to the casino.
What do you think?
Dear Casino Guru!
I deposited around 1000 euros to this site, played around using sport bets, decided to withdraw. After verification, the site asked for verification, which I have completed, but after that, I received the following email, which is shocking.
Richville Casino's Risk Department has completed a detailed check of your accountUSERNAME_HERE.
During the check of your game session the following project rules were found to be violated:
9.4 It is forbidden to engage in any Arbitrage Betting and/or Value Betting activities.
9.5 In the event of Arbitrage Betting and/or Value Betting player activity, Richville is entitled to void all bets, withhold and forfeit all money in the player’s account, and terminate the player’s account.
Due to a violation of rules, the amount of your winnings has been canceled and your accountUSERNAME_HEREwas closed without the right to reopen.
The casino is not responsible for opening a new account or for any losses you may incur after opening a new account.
We reserve the right to terminate an account created in violation of these rules at any time.
This decision is final and cannot be changed.
I do not agree at all with the accusations, because I only played low odds in-play bets, but they actually withholding my deposited funds is shocking. I have sent them an email about the case, if the deposit amount atleast can be given back to me, but I have not received a response yet.
Casino Guru, I know you do not deal with sport betting related queries this time, but could you please help me where can I turn for help? I am in desperate need of my funds.
We have these addresses for websites they should deal with sport bets, and maybe you should try them out:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
I am not sure if you'll be of any luck getting the help you need, because we have no information about how and if they can really help with cases like yours, so surely let us know how you go, please.
Hopefully, you'll be able to get the resolution you wish.
Could you please also verify if the casino is licensed? I can't find the validator on the site.
Hello, it's GCB:
https://www.gamingcontrolcuracao.org/
However on licences it is Curaçao Gaming Authority, yet technically still the old GCB—Curaçao Gaming Control Board
The same they did to me, they have disabled my account and stole my deposit plus winnings. Casinoguru must reduce the rating under 2 points.
Have you played some casino games or just bet on sports, please?
Only if the issue is related to the games could we help, because we don't deal with sports betting on our side, you know.
Please let us know.
Hi, yes i only played sport.
Yeah. I thought so.
What reason did they give you for blocking your account?
Actually, i started playing here after considering the good rating of the casino on several platforms and as usual after requesting withdrawal they requested the verification and all of a sudden they closed my acct. the operator on live chat advised me to contact support via email and after doing so they sent an email that they will give me only 100 euro although i requestwd 131€ and also i have still around 350€ in my gaming acct. There were no clear reason BUT they said that they have simply the right to close any acct. and withheld the funds, typical scamming platform, therefore i would like casinoguru to reduce the rating in order to protect other customers from getting scammed..!
Please know that we don't include the sports section in the safety index of any online casino on our website, as we don't have a department dealing with sports. Therefore, it is impossible to reduce the rating either.
Did you get the money they said they were going to pay, though?
It is a shame that we are unable to help in your case, but unfortunately we can intervene only when the casino games are played, you know.
Hmm, ok understood. Actually they didn't pay yet.. let's see if they will keep at least their promise.
Hello, I hope it won't take long. Despite the sports betting involved, I'd like to know how the situation escalates. 🙏
Guten Morgen, ich habe Richville gespielt und 850 € gewonnen. Ich kann nicht abheben, obwohl alle Dokumente gesendet wurden. Sie senden ständig dieselbe E-Mail, um Dokumente zur Überprüfung des Kontos zu senden. Ich weiß nicht mehr, was ich tun soll, da meine Dokumente gültig sind. Ich kann nicht verstehen, warum sie nach dem Kontoauszug fragen, da dies in keiner Anwendung geschieht
Ich habe der Anwendung vertraut, weil sie eine vernünftige Bewertung hat, aber leider scheint es, als würden sie uns täuschen.
Ich bitte um Hilfe, weil ich nicht verstehe, was los ist
Die Einzahlung erfolgt mit einer grauenhaften Geschwindigkeit, und jetzt wird uns unser Verdienst nur langsam ausgezahlt. Das ist wirklich sehr traurig.
Good day to you.
It appears that you are a bit hesitant to provide a bank statement, which is fine. But if you want to be ready for withdrawals, you have to pass complex verification. I can assure you a banking statement is very commonly required. It may feel overwhelming, especially if you have never experienced this process before; however, that does not mean you can avoid it now.
Can you provide the requested document to the casino? I would recommend that.
I recently started playing at Richville Casino. I really like the wide range of games – there are slots, live casino and table games. Plus, I'm always happy to see the various bonuses and promotions, which make the game even more interesting.
The first payout didn't come as quickly as I expected, but all subsequent ones were credited very quickly. Overall, my impression is positive; it's comfortable and convenient to play.
I'm glad that you are happy at this casino, but perhaps you should try to write more about your experience from playing, because, to tell you the truth, your post sounds like a paid advertisement to me.
What kind of games do you usually play, and how long did it take for the withdrawal to be processed, for example?
We appreciate your input, and we'll wait for some more information.
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