vor 2 Jahren
Yes very weird, they have paid the 700 back as well that arrive yesterday. They still haven’t got any evidence of multi accounting either quite annoying. I had 5700 pending withdrawal.
1
Pulp Casino - generelle Diskussion (Seite 3)
vor 2 Jahren
Hello,
it's probably because we gave the Pulp Casino some time to join the complaint and they have almost 6 hours left to do so.
Maybe we have already received some information which needs to be checked.
We shall see soon.
vor 2 Jahren
I spoke to them yesterday and they said they will doubt check there information again but this means nothing, it’s always we will email you later etc and never get anything.Hope you can get involved and sort this
vor 2 Jahren
It's positive that the last few complaints regarding any delayed payment were closed as resolved.
I would wait a bit, if they cooperate there's a good chance we could help.
1
vor 2 Jahren
They’ve closed my account I don’t have any hope of them sorting it out unless someone else gets involved to help
vor 2 Jahren
I have just spoke to them again and they can’t provide with me any evidence of multi accounting. They have paid me the 700 back and like someone else said that’s weird. So they owe me 5000 still
vor 2 Jahren
So even as they just accused you of something theoretical at this point because they can't provide any proof, it's still a solution to pay you back your deposit instead of paying the winnings...
Be assured that we certainly demanded any clues or proof as well.
vor 2 Jahren
so how do we go on from here then ? There’s got to be a solution here to sort this
vor 2 Jahren
I should be able to get my winnings back if I haven’t done anything wrong
vor 2 Jahren
I think it's going to be very difficult for our complaint team to talk to the casino considering their bad reputation. As I said, it's really strange they refunded the deposits if they believe you have multiple accounts and have evidence about it. In that case, they would have no reason for refunding the deposits.
vor 2 Jahren
Is there anything you can do then
vor 2 Jahren
Hello,
It would be best to wait for the casino's response I'd say. We definitely need to learn their point of view and more importantly their pieces of evidence.
We have to wait at the moment, I'm afraid.
vor 2 Jahren
have you contacted them for this information? I’m not getting anything from them now
vor 2 Jahren
Hello,
I believe we have or we are going to. It's a standard procedure especially if the casino accuses players of creating multiple accounts.
It's time-consuming with the Pulp Casino it seems 🙁.
vor 2 Jahren
Thanks for the hard work I appreciate it, look forward to see what they have to
1
vor 2 Jahren
Hi, I’ve been waiting 4 days to get my account verified. I’ve emailed Pulp Casino chasing verification and to date had no reply.
I’ve won nearly £2k and after reading these reviews don’t believe I will being seeing a penny of it! STAY AWAY!!!!
vor 2 Jahren
Hello,
I'd say that 4 days are not so much in this case. Frankly, you are correct that Pulp Casino is not a pretty good choice for now.
What about live chat? I can imagine it is not a big help either, am I correct?
You can always submit a complaint so the others will see how things work there at least if we would not be able to help.
vor 2 Jahren
Thanks for your response. I will wait a few more days to see if I get verified - I think I’m going to have to swallow the loss (£2,500)….
I will send a complaint and see if I can get my deposited money back?
vor 2 Jahren
Hello, no problem at all.
let's say wait till Monday, shall we agree on that?
If the casino responds to another ongoing complaint it would probably have some sense to submit a complaint of your own, if not - well it would not look much good for you as well, I'm afraid...
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