It is my 8th day my withdrawals has not been processed by pokiez
the argument was that they were many winners
their chat section has not been working for weeks
Hello,
sometimes it happens. At least the casino tried to explain the delay somehow. I can see that the complaint is on, but sadly, we allow casinos 14 full days, as was mentioned.
"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."
I hope you'll get your winnings soon. 🤞
Why does this site sound very defensive
can prove to me where it says on their that they allowed 14 days
are you not part of this group
im becoming very suspicious
Hello, we at Casino Guru have decided that - it has nothing to do with any group of a certain casino.
This period is applied to all casinos.
We set that limit, based on previous experiences with casinos. Kindly browse the open complaints, and you will see some cases with the information I already wrote before.
It may sound like quite a long period, but it is reasonable because especially the first verification can be quite time-consuming, but in a decent casino should be handled within two weeks even with the withdrawal.
The verification may also require a higher level of cooperation from both sides, and we want to make sure that both parties had enough time.
No need to be suspicious. 🙂
I did a withdrawal of $3000 after bonus deduction
they asked for more verification in that I had to photo myself holding the documents
after I uploaded these documents they cancelled the withdrawal
I have sent at least 10 emails and thru chat access
no reply to date
what can I do as this I find is a un licensed site
It does not look pretty look, does it? Have you ever heard about Casino Guru Resolution Center? We've developed a team of specialist who excell in support players in similar situations. It's free and quite easy, so if you agree with this idea, you may start your own complaint - use this link 👈 to do so.
These instructions are handy too 👈
What do you think, are you in?
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