I warn you about this casino, the bonuses don't work,the customer service doesn't know why the bonus wasn't added,they say the technical department is taking care of it,I asked when the problem will be solved,they replied that in a few days,I don't recommend this casino
I'd say technical issues are, sadly, pretty common these days. Though I agree that when something like this happens, support should be ready to ease the customers' "pain".
How about giving them those few more days, then trying that again? Maybe you'll be positively surprised, and maybe you won't.
Personally, I don't think short-term unexpected outages dictate the overall casino quality. 🤷♂️
But I appreciate your opinion and thank you for your experiences.
Has anyone withdrawn from this casino yet and has there been any issues , i requested withdrawal two days ago but havent heard anything back..
wenn man hier mit bonus einzahlt, darf man nur 1 anbieter spielen. nichts für mich.
Has anyone withdrawn from this casino yet and has there been any issues , i requested withdrawal two days ago but havent heard anything back..
Hi, I don't think it's time to panic yet, two days is perfectly fine. We give casinos 14 days to make their selections, so you're just getting started. Have you tried to write to live chat or support to see how your withdrawal is going ? Did you play with the bonus or not ?
Anyway, let me ask you one more basic question and that is, do you have a verified casino account ?
This is quite an unusual restriction, or rather I have not encountered it many times. Usually it's about some specific games that are restricted but this is probably an exception.
Didn't you manage to win with this bonus in the end ?
Hi Jaro,
I never play with bonus and my account is verified. I spoke to live chat this morning and they told me it will be processed tomorrow. i requested it last friday and they say it takes two business days but ill let you know how it goes tommorow.
Thank you for sure it will be useful when you give us an update. I was thinking that the weekend doesn't fall within that time, so I'm hoping that if live chat told you that you should have them by tomorrow, it will happen.
I trust that you will come back with good news. 🙂🤞
Recieved my withdrawal to my Neteller account this morning so they are true to their word. Takes a few days but got it in the end.
I warn you about this casino, the bonuses don't work,the customer service doesn't know why the bonus wasn't added,they say the technical department is taking care of it,I asked when the problem will be solved,they replied that in a few days,I don't recommend this casino
Hello,
I'd like to ask you not to edit your older post to add an update, feel free to write a new one instead, so we all have a chance to keep up with the progress.
If I had not received an email informing me of the change, I personally would not have noticed it. Since only admins get such emails, the rest of the forum wouldn't know.
We appreciate your understanding. 🙏
Recieved my withdrawal to my Neteller account this morning so they are true to their word. Takes a few days but got it in the end.
Now that's great news I'd say. 🎉🎉☘️🤗
I think a couple of days is not a bad thing and congratulations.
Anyway, are you going to stay with this casino when you already know how long the most important process for the players, the withdrawal, takes ?
ja das habe ich mir auch gedacht.
gewinnen konnte ich rein gar nichts. meine einzahlung ist leer runtergelaufen.
Oh, that's too bad. I probably wouldn't take a bonus like that again because I would like to play on games that are good for me, of course if they weren't restricted.
Anyway, did you try this casino without the bonus ? 🙂
Ich weiß nicht, wie ich mein Konto in diesem Casino schließen kann? Seit 29.2 habe ich mehr als 8 Mal versucht, mein Konto wegen verantwortungsvoller Spielsucht zu schließen, ohne Erfolg, jedes Mal wurde ein Bonus angeboten oder mein Konto wurde einfach nicht geschlossen. Sie rufen auch abends an, um einen Bonus anzubieten. Das hat für mich zu großen Verlusten geführt. Unfassbar, ich habe eine Beschwerde eingereicht, aber es braucht Zeit und das führt nur zu zusätzlichen Verlusten. Warum haben sie eine so hohe Bewertung?
I'm sorry about the issue you are experiencing with this casino. I have seen your complaint here with our team, and hope they will be able to help you out. Did you keep the original email sent to the casino, where you ask them to close your account due to the gambling problems? It is always good to keep the emails, or even some screenshots, so they can be use whenever you'll need some proof.
When it comes to the safety index of a casino, we take into consideration many factors, which includes size of the casino, player complaints, deductions for restrictive or unfair practices, points added for positive qualities and also related casinos. So all the members of our data team always go thru a huge amount of information about each casino, and only after the safety index is set.
Of course the casino should not offer any bonuses and try to lure you to play, whenever they know about the gambling problems. I really hope our complaint team will be able to sort this issue out. Please stay strong and try not to fall for the offers they try to push on you.🙏
ACHTUNG WÄHREND DER EINZAHLUNGSPHASE WERDEN DIE SUMMEN NICHT GUTGESCHRIEBEN ODER ZURÜCKERSTATTET. SPIELEN SIE NICHT AUF DIESER SEITE. SIE ANTWORTEN, CHATTEN UND SAGEN, DASS SIE DIE BETRÄGE INNERHALB VON 5 TAGEN ZURÜCKERSTATTEN WERDEN, ABER 35 TAGE UND ETWA 15 CHATS SIND VERGANGEN UND SIE GEBEN NICHTS. WENN SIE GEWINNEN, DAUERT ES MEHR ALS 15 TAGE, BIS SIE ANERKANNT WERDEN, UND NACH UNZÄHLIGEN ERINNERUNGEN. SEHR SCHLECHT, UM ES NICHT ZU SAGEN, SONNE
Have you checked with your payment provider regarding this issue, perhaps? Sometimes this kind of issue, or delay is not on the casinos side, actually.🤷♀️ Try to find out something about the payments with them and let us know, please.
Also whenever possible, please, update your complaint, where Petronela is waiting for your reply.🙏
Ich habe tatsächlich mehrere Anrufe bei der Bank getätigt, aber nichts passierte. Ich möchte darauf hinweisen, dass dies nur mit der Hanfkasse passiert und ich habe es auch kommuniziert
Ok, understand, thank you. So now we need to wait and see what our complaint team will find out. Have you send them the information Petronela asked for? Please make sure to do that, so she can move forward with your case.
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