Habe hier bisher keine Beschwerden gehabt. Viele Bonis und Auszahlungen gingen immer innerhalb eines Werktags raus. Im Bonus alles spielbar.
Not bad feedback at all. For how long have you played there, please? 🙂
I had a good experience with them days before withdrew nice wins. But after winning above the 2000 and wanting to cash it out they suddenly claim it is mandatory to use a Dutch bank account when I always used Revolut and Revolut is the only bank account I have as I can't make a Dutch one.
Edit:
They finally paid out the winnings!
Hello,
That's nice to hear! I mean that you got the money.
I can see that your complaint is still waiting for review though. Since you have the money now, I feel it is not necessary - am I right?
In certain cases, casinos may have a good reason to change the payment option, and I doubt we will be able to assist you. Well, we shall see, I guess.
Just received the payment, Playboom casino is a good casino but they had me confused for a moment. All in all they honored their part in paying me my winnings!
Hi there.
What a relief 🙂. So it was pretty much kind of a misunderstanding, I take it. Thank you for this update.
It is always good to know the result, especially good ones!
Did the casino win your trust back?
I will hope for the best!
I really appreciate you mentioned those limits, very useful tool. Sadly, from my point of view, still a bit underrated.
Looking forward for nest update 🤞
Hello,
I can't. I can only notify the complaint team - I also noticed you already posted the request in the complaint thread.
I have a feeling that something else than the delayed payment is going on, isn't it?
Fair enough - thank you.
They deceived me on a big withdrawal of 8500 euros. They built up my trust in them to kill me when I win big. Unbelievable. I also see here that their rating on responsible gambling is high…please it’s not true. Their tools like wager limit and loss limits don’t work.
Hello, care to explain what has happened? You won big, and then?
I would really like to know the issue, because if the casino failed to act fairly, we can try to help you out via a complaint.
Read more details about the whole process here:
I deposited quite a lot on their website and after almost losing all my balance I had a lucky 100x on my number with 70 euro's, so that became 7000+1500 I had left becoming 8500. Days after days they kept putting back my balance after asking for a withdrawal, telling me that Revolut is not allowed to cash out to. While I already withdrew 3 times to my Revolut. After all the live agents telling me the same crap I got one named Chris, Chris told me that there were errors ( huh, but they said NOT ALLOWED) before...
Chris told me to ask for a withdrawal and it would be on the high priority list and would be accepted the same day. It was around 5pm when I talked to Chris, I went to bed after setting a loss and wager limit of 10 euro. The limits didn't work and after sending all the proof to them they blocked me after a few days. It's quite sad that they did this.
Ok, what you described should be also mentioned in your complaint for sure. Have you made screenshots of those conversations by chance? I'm pretty sure Tomas would appreciate anything you have.
Some cases are harder to escalate without providing related communications. The way I see it, the major part of this situation was carried out by live chat specifically, am I correct?
I have all screenshots and chat transcripts in my email because I feared this might happen. And it did..
I was hoping you have. So, if I may forward all related to Tomas if you have not yet done it? 🙂
It should help him to catch the full picture.
I just don’t understand why they would tarnish their image over 8500 euro. Even for a small casino that shouldn’t be a problem.
When will your colleague start contacting the casino?
I just don’t understand why they would tarnish their image over 8500 euro. Even for a small casino that shouldn’t be a problem.
I would not say €8,5K should be considered a big deal for the casino, so in this, I agree with you. The problem most likely lies elsewhere. Just mind the casino can solve the issue anytime, I'm sure you made them aware of your disagreement, so the casino is not limited by any means. Tomas will reach the casino when he sees it is necessary, I'm sure. Usually, the complaint handler assets the case details first and then consider the best approach keeping the overall complaint process in mind. Sometimes, they even don't have to reach out to the casino.
Well, please stay tuned with your complaint. The timer shows Tomas still has some time to update it. Sadly, the number of submitted complaints is still increasing, but we struggle to find new devoted complaint handlers.
Be patient, please. 🙏
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