This casino should have a way higher rating than a 6.6.
I deposited $200, took a bonus and cashed out $2000. I was verified and paid within a day. Support was very friendly and personal.
Why does casino guru give them such a low rating? I dont get it. So many casinos that are way worse have a higher rating.
Fantastic experience and please give these guys a higher rating it is very deserved.
Hello,
thank you for sharing something positive. However, the casino needs to improve on certain aspects, such as its terms and the process for withholding winnings. This is what I see in the review. 🙁
But personally, I truly admire you finding some time to post this. Much appreciated.
I would like everyone to be advised of what this casino just tried to pull off.
I deposited $200 and took a $300 bonus. the rules state you cannot bet over $5 or 10% of your balance.
I lost this deposit. On my way to losing it, once your balance gets low enough it is impossible not to bet 10%. Anyways, that doesnt matter because I lost. Account went to zero. Bonus removed.
I then redeposited with fresh new terms and a fresh new bonus with a fresh new balance.
At no time did my bets exceed $5 or 10% of my balance at all.
The casino removed $5300 in winnings and claimed I broke a prior deposit bonus rule and are retroactively confiscating all my money even though it was unrelated to the fresh new deposit and bonus.
This casino is shady as hell and nobody should play here. Ever.
Have you confronted them with this, please?
I mean to tell them that it is a completely new bonus and that you have lost the one before, so how come they did something like that? Have you tried to explain it to them?
I would really like to see what they have to say, because it seems weird to me, to tell you the truth.
Hi Romi I hope you are doing really well this morning.
Yes I have been in back and forth with them. I told them I have seen the game logs and no bet was breached.
They just claim bets prior to this bonus were breached so they are saying that my fresh new bonus and deposoit is void even though I did not break terms during it.
I have contacted the Kahnwake gaming commission about it. I have also filed a complaint here with you guys.
I can see your complaint, and if you also filed a complaint to the Kahnawake gaming commission, we have to wait and see how they will decide.
I really hope you achieve what you want to achieve.
Please keep us updated about the situation, for sure.
Everyone should know what this casino does. This is gross.
This term means, if you break a bonus term a year prior. You deposit 1 year later with a bonus and you win. They will take your winnnings and say sorry you broke a term last year so we arent paying you.
This casino just did this to me. Once my balance got so low. I breached the 10% rule ON A PRIOR DEPOSIT when trying to get the balance to zero so I can redeposit.
I made a fresh new deposit. I won. They took the winnings and said we arent paying you cause you breached a term on an old bonus.
DO NOT PLAY HERE. MY GOD THIS IS PREDATORY.
Please note that a player can bet a maximum of €/$5.00 / 50kr or 10% of the current available balance, whichever is lower, on a given round or spin when using bonuses or winnings generated from bonuses. Betting a larger proportion of one’s balance on a single round or game can lead to the voiding of this particular bonus and winnings and voiding of subsequent bonuses and winnings. Repeated abuse can lead to account termination and confiscation of balances." The terms also state the following: "the Casino reserves the right to prohibit Players from receiving any bonuses and cancel any winnings obtained using bonus funds both during and after wagering
I thought that your complaint was resolved, but now I see it wasn't. I will inform our complaint team about it.
Could you tell me if you have already received the decision from the ADR, please?
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