I know it was x20 before playing there. But the way I see it is the money in my account was completed bonus removed waiting for the withdrawal to be sent. They're saying that since the money was not sent out yet then any additional winnings will attached to the original bonus, which was x20, the deposit. So again since my deposit was only 105 I only had 2100 max cash out. So if I go forward with this complaint and I'm not being negative but I will probably lose. I did not see in writing what exactly happened to me in their T&C's. But I did previously post that I found a line in the T&C's that states they can change anything they want, and I'm bound to their decisions.
I see that as a game of words, to be completely honest. You submitted the withdrawal request; the bonus should end at that very moment because you can't affect the withdrawal process speed yet the withdrawal was created. The rest is just the technical state of your balance and withdrawal.
This is how I feel about this situation.
Changing the terms is one thing; the second is how you apply them.
It would be different if you had canceled the withdrawal request, but I'm convinced you had not - right?
I would also submit the complaint.
