Hi, I see that you already wrote your experience in the thread you shared the link to, so you will have the answer there. Is there anything you would like to write more about this casino ? Of course, if so, it would be best to keep the conversation in one thread. We will be grateful to you. 🙂
I hoped that a Forum Administrator should joined the threads.
As a new comment I have to say that at the N1 Casino GR's (Licensed for Greece only) Evaluations, these from greek accounts are really bad. However, in the majority, which are foreign accounts, it has a good rating. Very likely they have confused the branches.
N1 Casino GR is the only in Greece with no phone line support, and the only one which does not allow monitoring the movement of your account balance (transaction history).
Geia sou. Well, to tell you the truth, even we never know if and when a casino representative will comment in the thread. So let's hope for that, if it's this important to you. 🤞 You have provided some useful information, so at least, this could help other players, I could believe. May I ask, if you have asked to see your transaction history at this casino and they have confirmed that they can not to that? Do I understand that correctly? 🤔
As far I have made 3 requests for special/partial transaction history.
Specifically, for a list of credits from the side of the casino, series of rewards. In two of those that took place in January I was served in a couple of days. For the third, at the beginning of February, and after there had been a discrepancy and a complaint to the authorities, the attitude of the casino is terrible.
I am still waiting since February 5th. In two reminders I made to them (3 and 8 days after the initial request) their response was the same: "Your request is being reviewed by the relevant department. As soon as it is resolved we will inform you via your email".
Same behavior for other requests. About specific reward credit: unanswered for 19 days. Unanswered formal complaints for 25 days. And the latest: I am already waiting 3 days to receive the number of these complaints (their system does not send confirmations and copies) to proceed with the corresponding complaints to the authorities.
It should be noted again that before the dispute, there was no such delay and indifference on the part of the casino. I don't know what I prefer: their vagueness, even lies, or their wall of silence.
ps the transaction history does not exist through player accounts. This is confirmed, also from the casino.
The only informations available are: list of transactions (deposits - withdrawals). Bonuses history, and if their turnover was achieved. The 50 most recent spins with their results. Nowhere can you see a history of changes in your balance and the type of transaction that caused it. Finally, the prizes I mention, and there is a dispute about crediting them all, are not recorded anywhere.
I believe I now have the complete picture. Do not think that I am supporting the casino; rather, I believe that your requests are uncommon, and above all, the casino needs to properly retrieve that history information from its own system. Despite these requirements, I also think that the casino support staff needs to be well-trained to deal with these situations and ensure that the player is kept fully informed at all times.
No wonder that taking it from your point of view, the support system is not in optimal shape.
Anyway, I am hoping the Team will help you resolve the complaint.
Hi, according to what I read you broke the max bet rule when you played with the bonus, is that right ?
Anyway, we would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.
Did you look at the terms and conditions before you played with the bonus ? There should always be such important things described there. Did you see it somewhere or not ?
I also saw that you managed to open a complaint, so our team will try to find out everything relevant and see if we can help.
Good luck. ☘️
ÜBER N1 CASINO: ES GIBT KEINE SCHLIMMSTEN BETRÜGER UND DIEBE ... ICH HABE EINE EINZAHLUNG OHNE BONUS VORGENOMMEN, WEIL ICH WEISS, DASS ICH, WENN ICH DEN BONUS AKTIVIERE, GROSSE ZAHLEN ERHALTEN MUSS UND SIE ES MIR WIEDER BEZAHLEN WERDEN ... ÜBERALL, WO ICH VERSUCHTE, MIT MIR ZU SPIELEN, WIRFT ER DIE WETTE ZURÜCK ... ALS ICH DAS GELD, DAS ICH EINGEZAHLT HABE, ABZIEHEN WOLLTE, HABEN SIE DIE ABZIEhung NICHT AUTORISIERT, ALSO WÜNSCHTE ICH, DASS SIE ZUM ÄRZT GEHEN ...
Hello, have you tried asking support or live chat why this situation happens to you and they always return your bet ? Does it happen to you on every slot or what you tried to play ?
Also, you wanted to withdraw your deposit I assume yes ? What did the casino tell you why you couldn't withdraw your money ? Do you need to verify or is there other problem ?
10.09.2024 Ich habe mich registriert und meine Daten identifiziert, natürlich haben sie mir keine Paysafe-Identifikation gegeben, was die Auszahlungsmethode war, sie sagten mir, dass bei der ersten Einzahlung eine Paysafe-Identifikation verlangt wird. Wie Sie wissen, habe ich eine Auszahlung beantragt, sie haben mich immer wieder nach derselben Karte gefragt, ich habe sie ihnen erneut geschickt, sie haben gefragt, aber dann passiert das seit gestern, ich habe sie gewarnt, dass ich eine Beschwerde über den angeblichen Live-Chat einreichen werde, den sie mit den angeblichen Robotern haben, aber wir sind an den Punkt gekommen, weil ich eine Auszahlung beantragt habe, haben sie mein Konto stillgelegt. Ich werde bis zum Ende darauf bestehen, sie können nicht zulassen, dass wir uns so über die Welt lustig machen!!! Schande über sie, denn wir machen auch im Fernsehen Werbung für sie!!!
Hi, so if I understand correctly, the biggest problem in this whole case is verification? The only thing that needs to be verified is the card? What's the problem if it fails? Also, could you please tell me what casino this is?
I will wait for an answer.
N1 Casino war die Firma!! Am Ende haben sie mein Konto geschlossen und die Gewinne einbehalten mit der Ausrede, dass das Paysafe-Konto nicht auf meinen Namen läuft! und ich habe die Regeln gebrochen, es ist verrückt!!!!!!
So it has escalated quite a bit and I didn't expect this to happen to you. and so you are of the opinion that it is not so, and all was in your name?
If you feel that you have been falsely accused, then I would file a complaint if I were you.
What do you think, would you be interested? Our team would look into the whole situation and help if possible.
Ja, sie haben mein Konto mit dieser Ausrede geschlossen. Ich kann natürlich beweisen, dass das Konto mir gehört!!!
Okay then, so I suggested opening a complaint and our team will investigate your case.
You can start it at this link. ⬅️
Hopefully, we'll find out more.
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