Small problem in the details of the bonuses that you put above. All welcome bonuses are wager-free and have a x10 bonus withdrawal limit.
They don't have a wager.
In addition there is a chat completely available
Hello there. May I ask, if you mean that you have some other information about the bonus terms that we actually have in our review? Have you played at this casino thru this link 👈, or have you got the bonus from someone else, perhaps? We will surely check your information out. Thank you.
Hello
it is through this same link.
If you click on it yourself, you will see that it is not at all the same bonus conditions as those you placed.
Also the free spins are also not on the game you mention and are at 0.20cts
And a chat is available and answers you.
I don't recognize the same casino at all from your descriptions and yet it's the same
Hello.
Frankly, our links possess no associated landing page, so you need to activate the Casino Guru listed bonuses in your casino account. Otherwise, you take a different one.
See this:
So, if you say "it is not at all the same bonus conditions as those you placed.
Also the free spins are also not on the game you mention and are at 0.20cts"
It pretty much says it's a different bonus, don't you think?
Perhaps I expressed myself poorly in English.
I'm simply explaining to you that the bonuses you display on your site are not good.
Nor the free spins.
Romi asked me if it was indeed the same link (the same site), which I confirmed.
By offering to go yourself directly to the Merlin casino to check their welcome bonuses and correct them on your site
No Wagering Welcome Bonus (Free Bonus)
+ 100 free spins (on the 1st) / 200 free spins (on the 3rd) of 0.20 cts and not 0.10 cts, on the game "power of merlin megaways" for the 1st bonus.
withdrawal x10 from deposit
+ chat available
Hello,
No, I understand you, I'd say. 🙏
But, as explained, our bonuses may be different from what you find in the casino. To be 100% you are commenting on the bonuses we offer, allow me to repeat the question:
Did you get the bonus by following the proper link and additional steps?
Of course, the casino is the same, but we need to know exactly how you got the bonus. 🙏
But don't worry, I will get that checked by my colleagues, to spare you this hassle.
Thank you very much for your patience and cooperation!
Hello,
Whether by clicking through your link or directly by going to the casino, your displayed welcome bonuses do not exist.
As I told you, try it yourself and you'll see. I have provided you with the screen of the casino welcome bonuses
Hello,
As I said, my colleague was asked to get through some updates. Thank you very much for your further explanation. From now on, our Affiliate Team will check that out. To be honest, we administrators are merely here to collect information 😀. Yet I am to get that confirmed soon!
I have played in this casino this week. At first they don't have wager which is GREAT but the bonuses value added is forfeit if you win and request an withdrawl, so you can't turn bonuses in real money.
The free spin game is country based. Each country or group of countries has a different game for use.
I have requested my first withdrawl and i'm currently in KYC verification, so I'll confirm if I had any problems.
See ya!
Hey!
Thanks for your portion of feedback on this one!
Do I understand correctly that, regarding the bonus, it was sort of a sticky one? Such bonuses usually work that way, they just increase your money pool, allowing you to play longer. Subsequently, once you request the withdrawal, these funds are withheld.
Anyway, good luck with the verification! We will be here waiting for our comments. 😉
See ya!
Hello,
Yes, Sticky bonus.
Everything was ok. They took some hours to complete KYC which I considered fast enough since it's seems to be made manually and my withdrawl was completed. Players just need to be careful with bonuses terms, so i'm considering this a very good casino to play.
Only one thing to consider, here in Brazil we have PIX payment which is instant payment, they have it as a payment for deposit and withdrawl, the deposit is balanced instantly but the withdrawl even though the withdrawl page says it's up to 30 minutes, it took about 24h to complete, maybe because it was my first withdrawl, or maybe it was done manually by financial team. I'm telling this just to player don't get panic. Haha!
Hey. Thank you again for your insides, it is really appreciated. What about to become the first user on our side writing a review about your experience at this casino? Here's the link if you like the idea. 😉
I want to write at once my username Chmo605.I do not recommend players this casino if you do not want to waste your nerves on a long verification and very poor support service.If you start winning and order a withdrawal of funds you will be waiting for a very long verification doing it purposefully so that the player in the end cancelled the payment and began to drain his winnings. You will send documents and they will demand again.I did not play in the casino and did not use bonuses.I bet exclusively on sports.Very often this casino calculates winning bets as a refund and reduces the limit of bets without saying anything.So I do not advise you to play you in this casino if you do not want to lose money
I'm sorry that you haven't had a good experience at this casino.
You already submitted your complaint as well with our team, and they will try to investigate the whole matter regarding the verification at this casino.
It is just that you wrote here that you don't play casino games, just sports, and in your complaint I saw that you acumulated your winnings on slots.
Could you, please, explain the situation, if possible?
Ich treibe hauptsächlich Sport, aber manchmal spiele ich auch Spielautomaten
So the complaint you filed is also about the fact that you also played on slots, yes? This is quite important for the case.
Vielen Dank für Ihre Hilfe. Ich habe die Zahlung erhalten, wenn auch mit Verzögerung. Auf jeden Fall vielen Dank.
That is great that you got your money now.
Are you thinking of playing there again, though?
Hallo zusammen,
habe dort 530€ gewonnen und habe gestern für KYC meine Dokumente per E-Mail eingereicht. Bisher nichts bearbeitet. Bin gespannt, halte euch auf dem Laufendem. Werde aber in diesem Casino nicht nochmal spielen. Irgendwie kein Gutes Gefühl.
Kein Casino kann mir erzählen, dass sie Tage brauchen, um Dokumente zu prüfen bzw. Auszahlungen zu bearbeiten. Das ist nur Masche. Hinter dieses:,, Wir müssen prüfen, usw." steckt die übliche Hinhaltetaktik dahinter. Der Spieler soll an seine Geduldsgrenze und erneuten Spieldrang gebracht werden.
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