Registered with this company. I made 3-4 bets for $ 5. Won. Blocked the account. They said that my account is being verified. Documents are not asked for. The next day, they unblocked, Zeroed out all the winnings in the amount of $ 5 and bets were banned everywhere, they said that you can withdraw my deposit as you scroll through it in the casino. These are scammers.
Support before registration explicitly asks to register and make a deposit. All screenshots are available. They attract players. This is my first account, I didn't even win anything, especially since I couldn't break any of the rules. Their license is suspicious.
That is quite suspicious, but I'm missing the part explaining which rule you are accused of breaching.
Would you share the casino's statement, please?
I intend to understand the issue you're facing.
Betting Syndicates. A player or group of players working together in any fashion (also known as a "syndicate"), to receive either bonus/winnings or activity bonuses or otherwise, may only have one Player Account in total, and any redundant Player Accounts will be consolidated into the one Player Account. An administration fee may be charged and payouts refused for each redundant Player Account, in the Provider's sole discretion. All wagering transactions in redundant Player Accounts are subject to reversal in the Provider's sole discretion. We also reserve the right to forfeit the principal of any wager placed in an attempt to defraud the house of any bonus monies, whether a player does this on their own or in collusion with other players or other sportsbooks.
-I only won $5. I have 1 account. Refused the bonus upon deposit. What point of the rules have I violated, they refuse to say
Suspected of fraud activities - That's what I was afraid of... Well, without any further delay, I recommend you submit a complaint:
https://casino.guru/complaints
I'm sure you could use some help - don't worry, it's free! You'll find a detailed explanation right here.
Dein Konto wurde deaktiviert. Ich habe eine Auszahlung vorgenommen und mein Konto wurde gesperrt. Was ist los mit dir?
Hello. This sounds really frustrating, for sure, especially if you haven't got any idea what is going on. Have they explained anything regarding deactivation of your account? I have seen your complaint and our team need some further information from you, so could be that kind and answer them? Just click/tap on this link 👈 to do so, please. When exactly have you tried to withdraw, is your account fully verified? Will wait for you reply here.
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