Ich möchte darauf eingehen, wie es möglich ist, dass Sie ein Casino, für das Sie auf Ihrer Website werben, nicht kontaktieren können. Unter welchen Kriterien und Bedingungen listen Sie Casinos hier auf und bewerben sie?
Hi, we basically add every casino here, but that has nothing to do with advertising. We want players to see as many casinos as possible and the parameters that should guide them in deciding whether to play there or not.
This particular casino has a safety index of below average, so I would definitely like to know more information before playing there.
You can find how we review casinos in this guide and read about it.
As for the casino not responding, there are some that simply do not communicate with us because they do not care what rating they will have on our site, and most of the time they do not care if they mess with the player or not. We cannot convince every casino to respond; we have over 9,000 of them here.
Hey
I was playing and win a big win at lucki12.casino
and been waiting for my money from the 14 dec
i get response today that they don’t gonna pay me.
13000 euro
What reason did they give you for this, please?
Is your account fully verified?
Warning to everyone – stay away from Lucki.casino
I want to strongly warn others against using Lucki.casino.
I deposited 100 EUR and won a small amount. After completing the wagering requirements, I requested a withdrawal of 300 EUR. They did not respond until four days after my initial request. As expected, they then required full account verification.
I submitted my documents, which were nevertheless rejected — despite the fact that the exact same documents have been approved without any issues by 15–20 other casinos. It became clear that the verification process was deliberately slowed down and used to obstruct the withdrawal.
They informed me that my phone number had to be verified via their live chat. The problem is that they do not actually have a functioning live chat, despite advertising one on their website. Throughout the process, I received contradictory information from their support team. Eventually, I managed to get all details verified.
Shortly after that, my winnings were confiscated due to an alleged breach of bonus rules. I had unknowingly played a few spins on slots that are prohibited during bonus play. This restriction is buried in fine print across 100–200 pages of terms and conditions. Unlike many reputable casinos, these games are not technically blocked when a bonus is active. You are expected to avoid them manually, which appears to be a setup designed to trap players into accidental rule violations.
My account has now been blocked, and I am unable to withdraw even my original deposit. For this reason, I will be contacting my bank after the holidays to initiate a chargeback for my deposit.
They could have rejected the withdrawal immediately based on the bonus rules, but instead waited until they had collected all my personal documentation. In my view, this is highly concerning.
Lucki.casino does not appear to hold a credible gambling license, and Scamadviser flags the website with a red warning for being high-risk. Stay far away.
I have saved all email correspondence, and everything stated here can be documented.
I sincerely hope that Casino Guru will update their review so others do not fall into the same trap.
Finally, I am looking for advice on where I can report this casino for abusive business practices and for withholding my deposit. I am willing to pay for proper legal or regulatory action — this is a matter of principle and of protecting others.
Hello,
Sadly, not every platform is capable of blocking every restricted game associated with a bonus. 🙁 Which leaves the responsibility on players. I understand such mistakes may happen very easily, and I believe a fair approach would be to reset the bets you made on restricted games; however, it always depends on the concrete situation.
For example, the amount of ill-placed bets plays an important role in finding the fair outcome, which also respects the casino's rules.
To me, it seems you are well aware of your own mistakes and the casino rules. I would be very hesitant to say that no one was mistaken here.
Feel free to submit the complaint if you want professionals to look into that in every detail.
At other casinos:
• they don’t take 4–7 days just to respond to inquiries. Here, they deliberately drag things out with automated replies.
• they don’t advertise a live chat that doesn’t exist. Part of the verification process is supposed to take place through this live chat, which does not exist – fantastic.
• you’re not required to sit with a list in hand of which games you’re allowed to play. Other casinos block the restricted games themselves and act more fairly if issues arise.
• verification documents are not rejected automatically. Documents that other casinos approved without reservations were rejected here, and it was impossible to get any explanation – the only goal was to waste time.
• they hold a valid gambling license and adhere to industry standards and fair bonus policies. Lucki.casino has NO license. They ultimately set all the rules themselves.
Status: I still have not received my deposit back. I’m sharing my experience to warn others. I have no doubt that this "dirty business" is carefully constructed with the purpose of screwing over people who are not well-versed in the law and industry frameworks.
I strongly warn against playing there. They lure players in with a 200% bonus because they know they can wriggle their way out of paying. The vast majority of users trust that things are handled fairly and properly and don’t sit down to chew through 100 pages of dry fine print. Those people are what this casino lives off – the cash cows.
I understand this is a bad user experience. Playing with bonuses is even more complicated if you always count on the casino, not on rules. There are still tons of casinos that claim they can't enforce bonus restrictions (games included) on the software level. I completely understand that players who are accustomed to a different system have no way of reading the list of excluded games and expect the casino to manage that for them.
Thank you for reminding us that this is still a common user issue. 🙁
Reading not just the bonus terms is a beneficial habit.
Radka – this is not just about complicated bonus rules. Something is seriously wrong here. In the link below, you can see my review on Trustpilot, where I document that Lucki.casino manipulates reviews. I am in the process of contacting Trustpilot.
Unfortunately, if I'm honest, this is nothing unusual for casinos these days. However, I know that if you provide relevant evidence on Trustpilot and it is confirmed, the reviews could probably be deleted. But you would have to be 100% sure, and I don't know if it's entirely provable if you say something like, "I had this problem there, and the other reviews are fake."
I have to admit that I don’t really understand your approach to this case. It may well be true that many other casinos also operate without a license and have a morally questionable business model, but that does not make their actions acceptable. There are also many good casinos out there — isn’t the purpose of a forum like this to help each other find the good ones and avoid the bad actors?
I honestly don’t understand your perspective — is it because I’m not allowed to speak critically about casinos here? After I filed my complaint with Trustpilot, their fake profile with false 5-star reviews was removed. Yes, they had been manipulating their TrustScore.
So we are dealing with a casino that has no license, uses fake reviews, provides false information, and has designed its bonus system in a way that traps players. I cannot stress this strongly enough: this casino should be avoided at all costs. The fact that other bad actors exist is not relevant in this context — though of course we should warn each other about them as well.
Best regards
I agree with almost everything you wrote. Yes, the forum is exactly for players to avoid bad casinos as much as possible. I'm not saying that everything casinos do is fair. But you mentioned user reviews in your previous reply, so I focused mainly on that.
What I wanted to say is that today there are many casinos that try to improve their Trustpilot scores with the help of fake reviews or some kind of bonus. My point was that Trustpilot apparently doesn't know or doesn't do anything when a player says they had a bad experience and other user reviews are fake, and suddenly they all disappear.
In any case, it is certainly good for players to describe their experiences. Sometimes, however, they have to understand that not everything a casino does is unfair, even if it is against the player. On the other hand, not everything a casino does is fair, and that's when we try to help.
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