vor 3 Monaten
Ich kann seit zweieinhalb Monaten kein Geld abheben. Ich habe über 12.000 Euro auf meinem Konto… Ich fühle mich bestohlen.
Automatische Übersetzung
Ist das Highflybet Casino zuverlässig? (Seite 3)
vor 3 Monaten
Ich kann über den Link keine Beschwerde einreichen.
Lässt mich keine Kommentare schreiben und erkennt das Casino nicht.
Automatische Übersetzung
vor 3 Monaten
Hello, I'm not sure I follow you here, but I'll try the usual situations; it might work:
1) If you are unable to enter the text into the request, please disable any browser extensions beforehand. Log out, then log back in, and delete all associated cookies.
2) If you are having difficulty selecting a casino from the list, please consider selecting "the casino is not on the list." It is right beneath the roll call.
3) If none of these solutions work or you're having a different issue, please provide a screenshot or video so I can see where you're stuck.
You can email us at: community@casino.guru
Don't worry, there is always a way to resolve that.
vor 3 Monaten
Ich kann seit zweieinhalb Monaten kein Geld abheben. Ich habe über 12.000 Euro auf meinem Konto… Ich fühle mich bestohlen.
Automatische Übersetzung
vor 3 Monaten
That is truly unfortunate.
Could you please let me know if the casino provided any information on why the withdrawals were unsuccessful? For example, is it a delay, verification problem, or perhaps a technical issue?
vor 3 Monaten
Sie behaupten ständig, es handle sich um ein Verifizierungsproblem! Und lehnen Original-PDF-Dokumente der Bank ab!
Automatische Übersetzung
vor 3 Monaten
Okay, now we're getting closer; thank you!
So, it's time to figure out why the casino rejected the pdfs you mentioned. If you asked support or chat about it and received a response, would you mind sharing?
Based on similar situations I've witnessed, understanding what appears to be the problem is one way to overcome it.
Please provide me with the details, I'll be here.
vor 3 Monaten
In allen Dokumenten steht, dass sie es prüfen und ablehnen werden.
Automatische Übersetzung
vor 3 Monaten
Thank you. As far as I can translate with Google lens, this Emanuel here asked you to upload the document through the verification section, which he has opened for you.
How do you think this relates to the rejection reason we are trying to identify? I'm obviously not following the context here. 🙁
vor 3 Monaten
Guten Morgen! Ja, die Website lehnt ständig offizielle Bankdokumente ab! Angeblich wurden sie gelöscht oder verändert!
Wenn es sich um eine Lüge handelt, weil es sich um PDFs handelt, die von der Plattform der Bank stammen!
Automatische Übersetzung
vor 3 Monaten
Die Antwort ist immer dieselbe
Automatische Übersetzung
vor 3 Monaten
Well, what’s likely happening is that two different checks are overlapping here.
One is the document format/authenticity check, which may have passed at first.
The other is a source of funds (SoF) review, which is a separate compliance process and often stricter.
When a source of funds check is triggered, documents can be reviewed or reuploaded, sometimes through a different system or by a different team. That’s when perfectly valid PDFs may suddenly get flagged as "altered," even though nothing actually changed on your side.
So this doesn’t necessarily mean the casino changed its mind or is acting in bad faith. It’s more likely that multiple compliance requirements are being applied at the same time, and they don’t always work smoothly together.
In this situation, it’s best to resolve the technical details directly with the casino’s support team.
No third party can see what exactly triggered the check on their side or which internal system is flagging the documents. Only the casino has visibility into whether this is a document-format issue, a source of funds review, or a combination of both.
Are you in touch with the support worker, please?
vor 2 Monaten
Ich kann die bereits gesendeten Dokumente nicht löschen, und es heißt, sie seien gefälscht oder gelöscht! Direkte Dokumente von meiner Bank.
Automatische Übersetzung
vor 2 Monaten
Are you saying that the casino is not interested anymore in requesting another document? Well, it could happen if they believe the documents are fake or altered. I'm not saying you did anything wrong here; I'm just saying that sometimes the casino support sees things differently.
I understand that you are in a truly difficult situation and could use some help, so would you consider filing a complaint, perhaps? We have a special team for players in similar situations.
See the request form here 👈
It sounds like a very complex situation, though, so please be patient if you decide to have this matter investigated.
I'll be here tomorrow and we can talk more, if it helps.
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