Hello,
you have already provided that information so I'd say it's too late to be worried now - don't be now. 🙂
For verification purposes, it's normal that only .pdf format and unaltered photos are acceptable. That's why you had to cover those numbers with paper and make a standard photo, the casino could see it was not altered, hence it was accepted.
Do not be surprised if you have to take a selfie with your ID, it's normal too.
If you wish to learn more about KYC (know your customer) verification process, check our Instagram profile:
https://www.instagram.com/casino.guru/reels/
I would be cautious while dealing with a separate WhatsApp contact however, I'd prefer the original live chat accessible from the casino's page. I'm not saying it does not work this way too, but I would like to be sure she is who she claims to be.
You don't have to be concerned about this while using the live chat, I'd say.
Anyway, if you feel like you need help, don't hesitate to contact us.
So now all my documents have been verified I was told to make the withdrawal and so I did to be told....There is no payment provider for VISA card that's why is happening when we approve it since from our side everything is done on time, we don't have part at anything with third parties like cards,banks or other payment providers
Just had a call from the manager he asked me make a withdrawal through skrill which it won't allow me to do through my account with them so he said try changing the country of my vpn setting on my phone to see if it would allow me to make the withdrawal through skrill
Well, I would be very careful now.
As far as I know, VPN is NOT allowed:
If I were you, I'd ask the manager to guide me through WhatsApp so I can make tons of screenshots.
I do not understand why you have to change the country to get your winnings. The manager should find a more suitable option, I'd say.
Still the best casino I have ever been on and still currently am. Always patient kind curtious hard workers here always helping me any day of the week. Have made huge profits and betting high is a definite recommend if you can. The payout are miraculous. This casino is very fair in all of their ways to help you. When I win the big one, I'm definitely going to be sharing the happiness again and again.
I get my withdrawals from e transfer to my bank, as skrill has never worked for me. It takes a few days to recieve the money, but I have always recieved with no problem. Hope you're doing well and that you've found a solution.
Still the best casino I have ever been on and still currently am. Always patient kind curtious hard workers here always helping me any day of the week. Have made huge profits and betting high is a definite recommend if you can. The payout are miraculous. This casino is very fair in all of their ways to help you. When I win the big one, I'm definitely going to be sharing the happiness again and again.
Hello,
thank you for your insights.
Did you know that you already answered both questions associated with our summer contest? 🙂
I've been trying to contact you for 10 days now and I've never had a response, and it's been 4 days since I sent the documents and they haven't been verified yet, it seems to me that the casino isn't even working!
Hi there.
Sadly this casino doesn't support live chat, it would be much easier for you to make contact.
Just to make sure, the email containing the documents was delivered correctly? Well, in such case, I would check the casino's social media chat for help. Not sure they have any...
Just be sure, where did you get the email address you are supposed to use for sending the documents? Found it on the website?
I'm using the contact form on the website, and by email, support@greenspin.com and support@greenspin.bet, I even sent an email within 14 days to certria@gaminglicences.com, also no response, neither by a new email or in the span box.
Sadly, I'm not surprised the licensing authority stays silent. They usually do.
I'd say submitting a complaint is a good step. We provide casinos 14 full days to verify the account, check the history and fulfill the payment. In this case, I feel no harm to submit one now.
If you agree, use this link, please.
Deposit theft. Account blocking. Insults from a support service employee.
10/26/2024 registered in this casino greenspinbet.
Made the first deposit for a welcome bonus of 21 usd using the litecoin method. Then uploaded documents to the verification section and asked the agent in the chat to check the documents and confirm the account. After 5 minutes of waiting, an agent named Tony writes me an extremely unacceptable, inappropriate, offensive statement, quote "Rushists are not allowed to play here. Have a bad day". After that, they immediately block my account and rob my deposit. I regard the agent's behavior as extremism and demand that employee Tony be reprimanded. Political views should not affect gambling activities.
Hey, pretty sad treatment of a casino player I'd say. But I see you've managed to file a complaint and our team will look into the situation.
Anyway, have you tried emailing the casino for a refund, because I don't think they should just take your money. Have you communicated with the casino or have you not received anything from them yet?
I'm curious how this whole thing will turn out.
I wrote to the casino's email address, which is listed on their website, explaining the situation. But I have not received a response yet. I hope for your help. This is an outrageous situation! The casino should fire such an employee and not allow such "specialists" to work.
Okay thanks for the reply. We will try to help but how the casino handles the situation regarding their employee is beyond us. Anyway, it's certainly not professional and this is not how live chat should treat players.
If you get a reply or anything new from them, please let me know.
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