Can anyone help me out.
Won some money (£1800) 3 days after opening account.
I probably deposited around £240 on the first day nearly lost it all then won £80 and decided to call it quits and take the £80. This was approved an in my account the next day.
So going into the third day after opening account I deposited around £400 and as I got down to my last few £s I won £1836 on a spin. Clearly decided to withdraw winnings so withdrew £1800 yesterday. Left the remainder in to play with (around £40).
Spent the remaining balance and didn't win anything, that's fine I've got £1800 coming my way.....
Since my withdrawal, the live chat on my account has been disabled. The games have been disabled and my only way of contact is by email!
Nearly 24 hours since withdrawing and still "pending" I know it's early but they says withdrawals normally take 24 hours, and it did so with my £80 withdrawal.
Now I've won big (£1800) they seem to have made everything difficult for me, even though they were happy taking £600 off me to begin with.
I don't want to be too harsh because it's only early days but the signs are making me nervous.
Should I be worried?
Anyone who's played on duelz willing to share your experiences? Recently opened an account with them lost around £200 when first started playing. Yesterday I deposited a further £400 then as I got to my last few £ I won £1836 on the Bonus. Obviously I proceeded to withdraw £1800 and left whatever else was leftover to play with.
Since my withdrawal of £1800, my live chat has been disabled so I can't speak to anyone unless I email them (not ideal as they haven't responded to each email I've sent). And although they keep sending me emails to say I have free spins, I've now noticed that I can't even play any games..
"Our system has disabled the games on your account while a review is ongoing. We will contact you shortly with further instructions."
Absolute nightmare of a situation, I hate being left in limbo.
It's been nearly 24 hours since making withdrawal (I know that may not seem long) but the signs are making me nervous.
Can anyone shed any light on this site for me?
Hello. It is not unusual, that the casino would block the account due to the some kind of investigation, actually. They have done the right thing to inform you about that, and probably you will need to provide some documents as well, whenever the casino will ask you to. This is your first withdrawal request, is that right? So your account need to be verified first. We usually give casinos 14 full days to proceed with this, so try to be little bit patient and cooperate with the casino. Please let us know any update, we will wait for your reply.
I'm in the UK. Has anyone had any experience with Duelz Casino? I am struggling to get my withdrawal through the trusty option, it should be instant. Thanks
Hi, I've moved your post under casino where you can read about players' experiences.
As for your withdrawal, we give casinos 14 days to make a withdrawal, so I wouldn't worry about it right away. You already have a verified account here ? Have you ever made a withdrawal?
Let me know where you stand.
Hi guys, has anyone has a problem with Aztec ascenion (new game), on the Duelz casino where I hit the free spins bonus, got up to 190× my bet on 3 out 6 spins but the game stopped spinning, the sound still works, the in game menu still works, but the spins icon dosent work, I've deleted cookies and cache, restrated devices, logged out and still the same problem , anyone got any solutions I can try please, thanks
Hi guys, has anyone has a problem with Aztec ascenion (new game), where I hit the free spins bonus, got up to 190× my bet on 3 out 6 spins but the game stopped spinning, the sound still works, the in game menu still works, but the spins icon dosent work, I've deleted cookies and cache, restrated devices, logged out and still the same problem , anyone got any solutions I can try please, thanks
Hi there.
Well, this is not what I would expect from a bonus play, and it's great you managed to take all these steps.
May I know whether you also contacted the casino support as suggested per pop-up message?
In my opinion, this is a good call, and the sooner you report the issue, the better.
Anyway, make sure to let us know if the casino has managed to help you out. 🤔
Sie müssen angemeldet sein, um einen Beitrag zu veröffentlichen..
Kostenlose professionelle Weiterbildungskurse speziell für Mitarbeiter von Online Casinos, die sich auf die Erfahrungen aus der Branche stützen, und die auf die Verbesserung der Spielerkenntnisse und auf einen fairen und verantwortungsvollen Umgang mit dem Glücksspiel abzielen.
Diese Initiative haben wir mt dem Ziel gestartet, ein globales Selbstausschlusssystem zu schaffen, das es gefährdeten Spielern ermöglicht, ihren Zugang zu allen Online-Glücksspielmöglichkeiten global zu sperren.
Diese Plattform wurde geschaffen, um all unsere Bemühungen einer breiten Öffentlichkeit zu präsentieren, damit unsere Vision einer sichereren und transparenteren Online-Glücksspielbranche auch in die Realität umgesetzt wird.
Ein anspruchsvolles Projekt, dessen Ziel es ist, die größten und verantwortungsvollsten Unternehmen im Bereich des iGaming auszuzeichnen und ihnen jene Anerkennung zukommen zu lassen, die sie auch verdienen.
