Casino mrwest erfahrungen (Seite 2)

The comparison is a bit flawed. No average user consults a lawyer or checks license registers for every online payment – this is neither common nor reasonable in everyday life. As a consumer, you rely on a provider who advertises publicly, accepts payments, and performs verification to also operate legally.

Especially if a casino is available in German, accepts common payment providers like Klarna, and has regular terms and conditions, users are given the impression of a legal offering. However, in Germany, a valid license is required by law for online gambling (Section 4 (4) of the GlüStV 2021). Without this license, the offering is not permitted – regardless of what the terms and conditions state.

I contacted the casino to find a straightforward, objective solution, but unfortunately, I was completely ignored. There was no response or clarification – in my opinion, this doesn't speak for their serious behavior.

The responsibility for legal admissibility lies with the provider, not the customer. If an offer violates legal requirements, the contract is void according to Section 134 of the German Civil Code (BGB) – even if the customer has formally agreed to it.

I understand your point—and yes, next time I'll check more carefully whether a provider has a valid license. Nevertheless, many users rely on the fact that a provider who advertises in German, offers German payment methods, and performs verification also operates legally.

The responsibility for compliance with legal requirements lies with the provider – not the customer. If a casino deliberately admits German players without the necessary license, it violates Section 4 Paragraph 4 of the GlüStV 2021 (German Gambling Act). Any resulting contract is void under Section 134 of the German Civil Code (BGB) – even if the user has agreed to the terms and conditions.

I contacted the casino directly to find a fair, out-of-court solution. Unfortunately, I've been ignored so far. This doesn't speak well for the provider's fairness—and that's exactly what disappoints me.

Even if I were to act more cautiously today, that doesn't change the legal assessment of the case. The offer was illegal in Germany, and the responsibility for it lies solely with the operator. Anyone who violates applicable law cannot claim that the customer should have been aware of it.

I want to find a solution that satisfies everyone, but if the casino ignores me and doesn't respond, it's not my fault. And you won't help me either, since my complaints are always rejected.

Unfortunately, my only option is to go through the authorities.

Ja, sie sind.

Leider ist Freerolling, wie ich bereits zu zeigen versuchte, gegenüber Casinos nicht gerade fair, daher können wir es nicht unterstützen. Das könnte tatsächlich der gleiche Grund für Casinos oder Casinos sein, Ihre Rückerstattungsanträge zu ignorieren.

Darf ich Ihnen also meinen Rat wiederholen: Konsultieren Sie nicht länger Gesetze, sondern Lizenzen, bevor Sie sich in einem Casino anmelden. Ich meine das gut, denn wie Sie sehen, werden nur Anwälte Ihre Ansprüche letztendlich unterstützen.

Wenn Sie also bei den GGL-Casinos bleiben, werden Sie höchstwahrscheinlich nicht in diese Situation geraten. 🙏

Yes, next time I will definitely check whether it has a German license.

However, that doesn't change the fact that I'm right and the casino is illegal and a solution must be found, even if it takes legal action, if the casino doesn't get in touch.

Therefore, the public prosecutor's office has already informed GGL and BaFin.

I still hope the casino gets in touch and we can reach an out-of-court settlement. If that doesn't happen, I won't give up. The German courts will agree with me. They can also block the IP address in Germany, which will mean the casino will lose revenue from the German market. But Mr. West wants to make sure it's okay. He can already say goodbye to the German market.

Visa and my bank are also looking into the matter. It's a shame that mrwest.win is doing this instead of coming to me and settling the matter out of court.

He has more to lose than I do.

Although the German market

Vielen Dank, dass Sie die andere Perspektive berücksichtigt haben.

Dieser Artikel kann Ihnen auch dabei helfen zu erkennen, dass die lokalen Behörden, nicht nur GGL, den Zweck der Regulierung zunichte machen:

https://casino.guru/news/in-depth/matej-novota---Europas wohlgemeinte Regulierung befeuert seinen Glücksspiel-Schwarzmarkt--7349 👈

Ich persönlich finde es amüsant, wenn Spieler Casinos der Illegalität bezichtigen, obwohl das dringlichste Problem für ihre eigene Lizenz darin besteht, Steuern auf Freispiele derselben Spieler zu erheben und gleichzeitig überhöhte Lizenzgebühren zu verlangen. Es interessiert sie nicht einmal, dass seriöse Casinos kein Interesse mehr daran haben, überhaupt Lizenzanträge zu stellen. Es ist schlichtweg Geschäftspraxis, und GGL ist meines Wissens nach in dieser Hinsicht herausragend, obwohl es kaum Ahnung vom Glücksspiel hat und daher von Ökonomen geführt und von Politikern bewacht wird. Nichts für ungut, ich bezog mich auf die allgemeine Situation.

Ich wünsche dir, dass du nie dasselbe erleben musst. 🙏

Many reputable providers have long since applied for and received a German license – precisely because they want to work transparently and responsibly.

My problem with MrWest is not only the lack of a license, but especially their behavior now – when it comes to responsibility, they show their true colors:

– You ignore all emails,

– do not respond to any offer of clarification,

– and refuse any dialogue, even though I approached them fairly and in a solution-oriented manner.

Is this the idea of seriousness that MrWest wants to convey? Or is it what you think?

A reputable casino would contact you and say:

> "Let's find a solution together."

Simply ignoring players with problems is neither professional nor fair.

I would have really appreciated you – Casino Guru – providing me with more support in such a case and at least attempting to establish a channel of communication. That would have been very beneficial for your platform as an intermediary.

Ich bin nicht sicher, ob Sie schon einmal bei einer Veranstaltung waren, bei der GGL seine Ergebnisse und seine „Vision" präsentiert hat, aber bei den letzten paar Gelegenheiten war die Situation offensichtlich.

Ich verstehe Ihren Standpunkt, aber ich glaube, sie erstatten Ihnen Ihr Geld nicht zurück, weil sie es für unfair halten. Möglicherweise ignorieren sie Sie aus demselben Grund, aus dem Ihre Beschwerde nicht veröffentlicht wurde.

Sie sprechen immer noch von deren Verantwortung, während meine Frage, wie das Casino konkret eine deutsche Lizenz vorgetäuscht hat, um Sie zu ködern, damit endete, dass Sie die Regeln nicht kannten und stattdessen etwas erwarteten... Daher glaube ich ehrlich, dass das Casino diese Angelegenheit unter den gegebenen Umständen als abgeschlossen betrachtet.

Das erscheint mir jetzt plausibel.

Nehmen Sie unser Gespräch hier bitte als Beispiel. Wie lange haben wir über diese rechtliche Perspektive gesprochen und wohin hat es Sie geführt? Nicht veröffentlichte Beschwerden und ich mit unterschiedlichen Perspektiven.

Ich möchte nur zeigen, dass es trotzdem an Ihren Erwartungen liegen könnte. 🙏

I take note of your perspective – however, in my case, it is not a question of whether the casino actively "fake" me into believing it had a German license.

Rather, it is about the fact that MrWest operates in Germany without a valid license according to Section 4 Paragraph 4 of the GlüStV 2021 – and knowingly admits German players and processes payments.

The fact that the casino ignores me, even though I have already contacted them twice – including filing a criminal complaint and offering an out-of-court settlement – reinforces the impression that they lack seriousness and responsibility.

What I don’t understand:

MrWest is taking massive risks – and completely unnecessarily.

The GGL can block the provider for German IP addresses, which would result in the loss of the entire German market.

The public prosecutor’s office is investigating – the casino has the case number.

BaFin is currently investigating not only the payment processing but also a specific suspicion of money laundering (Section 261 of the German Criminal Code) and violations of the Payment Services Supervision Act (ZAG).

My bank and Visa are also already checking the suspicious third-party providers that appear on my payment receipts.

All of this could have been avoided if the casino had simply contacted me and worked with me to find a fair solution. I even provided my phone number.

I find this behavior incomprehensible – and it doesn’t fit with a provider that claims to be reputable.

I realize that responsibility begins with the player – but in this case it is about much more than just a question of caution.

MrWest offers its services in Germany, despite not having a valid license, and allows German players without restrictions.

I have already contacted the casino several times, provided my phone number, and offered an out-of-court solution – but there has been no response.

The fact that there is now silence, even though a complaint has been filed and investigations have been initiated, is a real disappointment.

There is a lot at stake for MrWest:

The Joint Gambling Authority of the German States (GGL) can block access from Germany.

The public prosecutor’s office is already investigating.

BaFin investigates payment processing and pursues suspected money laundering.

My bank and Visa are also checking the suspicious third-party providers through which the payments were made.

This silence does not seem like a coincidence – but rather an attempt to avoid consequences, even though the legal situation is clear.

All of this could have easily been avoided if the problem had been addressed openly.

The fact that a provider does not respond to repeated attempts to contact them is neither responsible nor reputable.

Article 13 of the EU Anti-Money Laundering Directive (Directive EU 2015/849)

EU – Directive 2011/83/EU (Consumer Protection Directive):

Article 6

Article 9

EU – Directive 2006/123/EC (Services Directive):

Article 22

Article 23

The casino also violates these legal requirements – even though it is based in Malta (an EU country, mind you).

Are you seriously claiming that the EU is "overregulated"?

I would rather say: This casino is fraudulent and extremely dubious.

Ja, das bin ich.

Und ich bin nicht der Einzige, wie Sie lesen konnten. Ich glaube, ich habe bereits einige Nachteile aufgezeigt, die sich daraus ergeben, dass jedes Land seine eigene, einzigartige und eigenständige Lizenz hat. Aber das ist natürlich nur eine Frage der Meinung.

Ich respektiere Ihre Erfahrungen und hoffe, wie gesagt, dass Sie nie wieder etwas Ähnliches durchmachen müssen.

Well, you're the only one so far.

I find it a bit strange that you say the EU is overregulated.

And that they defend the casino even though it violated German and EU law.

So you're indirectly saying that the casino shouldn't follow any rules, or only those that apply to the casino?

As a casino guru, you also have to abide by the law... for example, they block my IP address at certain casinos.

MRWEST SHOULD HAVE REACTED EXACTLY LIKE THIS, BUT THEY DIDN'T.

AND THEREFORE VIOLATE German and especially EU law!!

This is the fact

And I would have hoped for more help from your side, for example, in contacting the casino or simply

Ich bin anderer Meinung zu diesem Gespräch. Es tut mir leid, wenn Sie Ehrlichkeit und unseren Ansatz nicht schätzen, aber wir wissen, dass nicht jeder zu solcher Offenheit bereit ist und respektieren das.

Bleiben Sie gesund und haben Sie bitte ein schönes Wochenende.

But then please explain your opinion.

I have now listed 9 German and European laws that this casino demonstrably violates.

Some may consider the rules to be over-regulated – but they are the laws that apply.

And they apply to everyone – including gambling providers.

Examples:

It goes without saying that you are only allowed to drive a car with a driving license.

The fact that you are only allowed to treat patients with a medical license protects against harm.

The fact that online casino services can only be offered in Germany with a German license protects consumers.

And the fact that you have to pay taxes – even if you don’t want to – is also regulated by law.

➡️ They're laws—whether you like them or not. You have to obey them. That's how our society works.

By the way, I know that Casino Guru itself adheres to German law – my IP is blocked for casinos without a German license if I access it from Germany.

👉 So please explain to me: Why are you defending this casino?

Would you also protect another criminal who is clearly violating the law?

So far, you have not offered a single factual counterargument, but only: "The market is simply overregulated."

But that's not a legal justification—it's the law. Period.

Das habe ich bereits getan, aber Sie haben negativ kommentiert und sind dann immer wieder mehr oder weniger unverändert aufgetaucht. Wir mischen uns hier nicht in rechtliche Aspekte ein, tut mir leid.

Ich glaube, es hat keinen Sinn, darauf einzugehen, insbesondere am Samstag.