Laut dem Live Support kann man Bonusguthaben nur mit Betsoft Slots wagnern. Die Info habe ich auf Nachfrage bekommen, nachdem ich keine ausgeschlossenen Spiele in den AGB finden konnte. Ist schon sehr merkwürdig, habe lieber nichts eingezahlt 🙂
Hello there.
Would be too much adrenaline, I guess 😀. The casino should show this information somewhere visibly. I would not be pretty happy to take any bonus with let's say hidden restrictions.
I believe it is way too early to know if you will be able to get your money, actually.
We need to wait until our team gets in touch with the casino regarding your complaint so we can investigate the matter thoroughly.
Do you feel that you made everything right? If it is so, hopefully the casino will do what they have to do.
hello romi,
this casino does not have a license,, but it is still highly recommended here at casino guru.
could you please share my options next if casino does not resolve my complaint even after confirmation that i am in the right. i will have nowhere else to go it seems
Hello players,
Do not sign up or play at casino adrenaline.
Large winnings are not paid. casino operates without regulatory license. there is nowhere to go in case of issuses or dispute regarding confiscated winnings.
Thank you
hello romi,
this casino does not have a license,, but it is still highly recommended here at casino guru.
could you please share my options next if casino does not resolve my complaint even after confirmation that i am in the right. i will have nowhere else to go it seems
I understand your point, for sure.
It is not necessary for an online casino to have a license to gain a high safety index here, though. The main thing is for them to be fair and play their players, actually.
So, I really hope that your complaint resolver will be able to get in touch with the casino and resolve your issue.
Unfortunately, if the complaint won't be resolved in a way you wish for, as you said, you have nowhere to turn to, but I don't want to go this fast yet. We have to see how it all will unfold first.
Hello Romi,
I am very well aware that you guys care deeply about players playing at online casino. I appreciate your assistance in hearing my complaint about casino adrenaline.
Additionally, i kindly request that you relay my message to kubo to prioritize my complaint due to the fact that my dispute amount is high and it has been over a month since casino removed my winnings.
I hope you will accommodate this request.
Thank you very much.
We always try to help as much as possible and are very glad when it has a positive outcome.
Kubo will get to your case as soon as possible. Unfortunately, we have many cases coming in, and it is impossible to concentrate on just one, you know, so please be patient here.
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