If this has anything to do with Casinerx then the site is a scam. They have taken my money, ignored every email and message, the phone number doesn’t work and the despite went to an apparent school business in Kazakstan. They owe me $424, have not verified my account and my withdrawal has been pending for over 3 weeks. Avoid at all costs. I have no idea how to complain or get the £ I am owed
Could you confirm the exact name of the casino you played in?
A link should do the trick too. I'd like to check whether the casino has been reviewed or stays unknown to Casino Guru.
As an alternative, use this link to create a complaint:
https://casino.guru/complaints
If you can't find the casino in the list using the option "I don't know the casino" - should be there somewhere.
Here you go 🙂 https://casinerx.com/
I’ve also submitted a complaint so thanks for your help so far 🙂
Here you go 🙂 https://casinerx.com/
Aah, that's what I thought. An unknown casino mistook for the "Casinex Casino" as the thread says.
Well, sorry no further clues about this one - the data team is working on it.
Thanks for your help! I’ve not heard a peep but if anything changes I’ll post here
Hi!
That would be awesome. Just make sure the complaint is a priority. Tomas should be updated first to help you out. 🙂
I'll try to check on you occasionally though.
Hello Jhoulder2,
I am Casinerx Representative.
I have read what you had to say and I want our users who read this and everyone else who might see.
The case is, The account of Jhoulder2 on our website was not verified, he was notified that in order to withdraw funds the account needs to go through KYC Procedure, which was not complete from users side. That is the reason for the hold of the funds.
After that we informed user what had to be done in order to complete, but Next thing we received was the screenshot of a report.
Im sorry but this is total bulls**t!!
I have supplied your team with screenshots of a chat which confirmed I had sent documents and that my account would be verified and the withdrawal processed in early April - this has not happened.
Your phone number doesn’t work, you do not respond to emails and you have ignored messaged sent through your chat for weeks.
I have provided everything you require and you now choose to ignore me, yet try and appraise yourself through a response which is a fabrication.
If you email me then we can resolve this and I can remove this thread, but as far as I see it, your website is dodgy, you advertise and deal with Uk players which is against the law and you are not licensed!!!
Above is your proof!!!
The Documents are Submitted to the system for verification ! But the documents where were not accepted, That was the reason for declined verification. The chat representative ofcourse told you that because the process usually is very quick.
No, they didn’t!! Look back through the chats on the account! If you can kindly tell me what you need again (as everything you asked for was sent), I will arrange this. Please email me! Please note I no longer have the bank card I paid with, I cancelled and destroyed it after deciding your casino was a con website due to the fact the withdrawal showed on my bank statement as a transaction at a school in Kazakstan!!
You clearly need to update yourself on the situation via my account and resolve the issue today as I have filed complaints with various associations as a result of your failings and inability to communicate through my account (yet you can communicate on a forum - a bit fishy, hey!)
Thank you - do note the nonsense above. The complaint has been submitted and looking forward to Tomas helping to resolve it.
Further evidence above. And nearly 4 hours later and still no reply from ‘management’
Hello there.
Welcome to the forum!
May I ask you to get our rules into consideration by confirming your relation to the casino as described?
https://casino.guru/forum/bonuses-and-promotions/rules-for-casino-representatives-adding-promotions
"2) Your forum account needs to be manually synched with casino brands that you represent. You need to send us names of these brands and your forum username (or e-mail address) to community(at)casino.guru (community@casino.guru). Then we'll be able to synch your forum account with all the casino brands. You also need to contact us from an official casino address or from an e-mail address of a company that is responsible for marketing agenda in given casino brands."
Thank you in advance.
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