Hallo 🙋🏻♀️ wie kommt ihr darauf dass das Casino keime deutschen Spieler akzeptiert? Das ist nun das 2. Casino dass ich hier sehe wo ihr vermerkt habt dass es keine Spieler aus DE akzeptiert liegt das daran, dass ich manchmal auch über VPN hier bin? Da mir ja leider mit deutscher IP Adresse keine Casinos angezeigt werden bis auf die aus meinem Land, bin ich gezwungen mich hier über VPN anzumeldem wenn ich mich über ein Casino außerhalb von Deutschland informieren will. Aber um auf die Frage zurück zu kommem warum steht da dass das Casino keine deutschen Spieler akzeptiert das ist nicht korrekt.
Easy to deposit money... absolute nightmare to cash out. They used any possible excuse they could to prevent a withdrawal. Sighting a technical issue. Then it was a verification issue. Stay clear of this site if you don't want to get scammed
Hallo 🙋🏻♀️ wie kommt ihr darauf dass das Casino keime deutschen Spieler akzeptiert? Das ist nun das 2. Casino dass ich hier sehe wo ihr vermerkt habt dass es keine Spieler aus DE akzeptiert liegt das daran, dass ich manchmal auch über VPN hier bin? Da mir ja leider mit deutscher IP Adresse keine Casinos angezeigt werden bis auf die aus meinem Land, bin ich gezwungen mich hier über VPN anzumeldem wenn ich mich über ein Casino außerhalb von Deutschland informieren will. Aber um auf die Frage zurück zu kommem warum steht da dass das Casino keine deutschen Spieler akzeptiert das ist nicht korrekt.
Hello. Our data team collects all the information directly from the casino.
Have you been able to pass the verification at this casino, perhaps?
Also, it is completely ok to use the VPN on our website; just be careful whenever you play at some online casino. They don't always allow usage of VPN, you know.
Easy to deposit money... absolute nightmare to cash out. They used any possible excuse they could to prevent a withdrawal. Sighting a technical issue. Then it was a verification issue. Stay clear of this site if you don't want to get scammed
I can see in your complaint that you are still waiting for your money.
May I ask when exactly you requested the withdrawal and if you were able to verify at the end?
😆
Yeah I was able to pass verification but only after the withdrawal was returned to my account after days of trying to process it. It was clear the casino has no interest in letting a customer cash out winnings. I spent hours trying to complete all the required stipulations... then in the support chat I was lied to over and over again. Everyone they has a new excuse or a new document was required. After days of this I had had enough and was resigned to the fact that Bulletz casino was never going to let me withdraw my winnings. So I just gambled it away and closed my account to such a scam site.
Kyle
I'm sorry that you lost your money.
Sometimes, though, we have to be more patient and maybe wait a bit longer to get the money, in my opinion.
Now it is perhaps for the best that you left the casino, then.
Ich habe mich normal registriert dies war möglich. Auch habe ich die AGB gelesen da steht nichts darüber, dass Deutschland zu einem gesperrten Gebiet gehört. Dann habe ich sogar den Support gefragt weil ich mir unsicher war wegen eurem Vermerk, dieser bestätigt mir auch, dass Spieler aus Deutschland sich anmelden und mit Echtgeld spielen dürfen.
VPN benutze ich nur für Casino Guru sonst werden mir ja leider nur deutsche Casinos angezeigt und die interessieren mich nicht 😂
Ich habe mich normal registriert dies war möglich. Auch habe ich die AGB gelesen da steht nichts darüber, dass Deutschland zu einem gesperrten Gebiet gehört. Dann habe ich sogar den Support gefragt weil ich mir unsicher war wegen eurem Vermerk, dieser bestätigt mir auch, dass Spieler aus Deutschland sich anmelden und mit Echtgeld spielen dürfen.
So, I will inform our data team about this situation. Thank you for the information.
Sometimes you should be a bit more patient and maybe you wouldn't have ended up working for a fraudulent casino Romi!! That is just my opinion though
When a seedy online casino, with zero integrity, lies and delays for days... one man can only have so much patience
...
Do not join this casino they will screw you over
Sometimes you should be a bit more patient and maybe you wouldn't have ended up working for a fraudulent casino Romi!! That is just my opinion though
As you may have noticed until now, we are not a casino but an informative website for online casinos where we try to help our users whenever the fair play is abused, aside from other things, of course.🤷♀️
Unfortunately, in your case we didn't have enough time to do much to help you out.
They did the exact same thing for me.
I verified my account on mobile, all documents were approved and account status changed to verified/approved.
After half an hour, thought I'd request a withdrawal only to find out that my verified account had turned into unverified.
Visited live chat, they said I needed to provide proof of address. I told them it was already approved and live chat started mumbling something about having to pass this on to security department.
I wish I would've seen these posts before even depositing (quite a lot) to this casino. Would've saved me a lot of trouble. I just can't understand how Bulletz can have such a high score/rating here in CasinoGuru when it seems that they are doing their utmost to their customers not being able to withdraw their winnings.
They're very friendly towards you in live chat until it's time to cash out. After that you're not a wanted customer anymore. Note, I played with no bonuses, pure cash and yet they still do this kinda stunts, shame on them. They also got my money, lost the lot, so well done Spinwise and your stalling tactics.
Sometimes casino guru will also delete reviews. I am not sure if the casinos lay them to remove bad reviews or what??
They did the exact same thing for me.
I verified my account on mobile, all documents were approved and account status changed to verified/approved.
After half an hour, thought I'd request a withdrawal only to find out that my verified account had turned into unverified.
Visited live chat, they said I needed to provide proof of address. I told them it was already approved and live chat started mumbling something about having to pass this on to security department.
I wish I would've seen these posts before even depositing (quite a lot) to this casino. Would've saved me a lot of trouble. I just can't understand how Bulletz can have such a high score/rating here in CasinoGuru when it seems that they are doing their utmost to their customers not being able to withdraw their winnings.
They're very friendly towards you in live chat until it's time to cash out. After that you're not a wanted customer anymore. Note, I played with no bonuses, pure cash and yet they still do this kinda stunts, shame on them. They also got my money, lost the lot, so well done Spinwise and your stalling tactics.
Many times the live chat is not aware about what is going on with players withdrawals, and it is always better to get in touch with the support by email to find out more details.
May I ask if you were able to find out anything related to why they would ask for the same document again?
Is your account verified now, though? 🤔
It is very important and required to do the KYC due to the AML (anti-money laundering) policy, so that is why it is important to do all the checks, you know, even if you play without a bonus.
Sometimes casino guru will also delete reviews. I am not sure if the casinos lay them to remove bad reviews or what??
I am not quite sure what you mean by your post, to tell you the truth.
Is there any review of yours we have deleted? I'm not seeing any in our system, actually.
If such an occasion happens, there is always a good reason for not publishing someone's review, and we can explain the reason every time.
You're completely missing the point and the mark here.
My account was already verified. Until they did the same thing as they had done for another person in this discussion as well- and it was changed back to unverified.
It was just impossible to withdraw and suddenly when my account balance reached zero, my account became verified again.
Shady tactics like that, no need to discuss further or ever touch any of these places again.
Hmm, I see now. For such situations, the casino should have a good explanation available. As you can see, without it, we can all only guess. No wonder you see that as a concrete tactic.
May I at least thank you for this word of advice?
just a note: unless players submit complaints including disputed amounts and thrugh that give our specialist a chance to look into it more officially than just through a forum post, the Safety Index will remain the same.
I had the exact opposite experience a couple weeks ago btw. I turned the first deposit of around 50€ to 600€, sent in verification documents, i was verified in 2 hours, and the next morning the cashout was in my bank account. Very professional
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