I was very lucky after the fifth deposit, I won a large amount, but with the withdrawal, difficulties began, at first they fooled my head with regular withdrawal cancellations. The operator then explained that I should disable the deposit amount in X1.5 slots. I have completed all the requirements, but my account has received withdrawal limits. The operator requested full verification. After sending all the documents, I am waiting for confirmation of verification dated 12/09/2022.
When asked why they check my documents for a long time, the support chat answers, THE SECURITY SERVICE HAS THE RIGHT TO CHECK DOCUMENTS FOR UNLIMITED TIME.
Now I understand that the administration is able not to pay winnings without violating its own rules. This well-designed fraudulent activity may continue until I lose all my money or pass verification. BUT I DO NOT LOSE HOPE YET, I HOPE BEFORE THE NEW YEAR I WILL RECEIVE MY MONEY.
IF IT DELAYS FOR 2 WEEKS, I WILL MAKE A VIDEO REVIEW ON THIS TOPIC.
Hello,
I'd wait for your complaint to develop further to get some insights first, though the statement saying that:
THE SECURITY SERVICE HAS THE RIGHT TO CHECK DOCUMENTS FOR UNLIMITED TIME - sounds quite out of hand to me.
Kindly give the complaint team some time to go through that, I hope the team will help you.
You know, I was just shocked when I found out that the procedure takes up to 7 days on a first-come, first-served basis, this is regulated in the bounty casino. I found out that in my case this process is carried out on purpose so as not to pay out my winnings. I am sure about that! I am misled and simply shocked by the information that I learned not so long ago.
It turns out that casino customers requested the document verification procedure much later, the process was approved by them. So they answer me on the VK resource. But casino specialists do not want to respond to this remark.
Even though I do not fully understand the second part of your post, I guess that would be good to mention all of this in the complaint, if you have not done that before. 🙏
The team will look into this.
In Russia there is a social network VK, where I communicated with other clients of the bounty casino community, asking the question HOW LONG IS THE VERIFICATION PERIOD. I was answered by several people who are associated with this casino. THERE WAS NO DELAY
As far as I understand they didn't have any delays.
Even in the VK community, one person answered, he created an account in the casino on December 13 and immediately sent the documents for a full check, his documents were checked and verified on December 18. It turns out that the casinos in my case do not want to confirm the verification and not return the money.
Since I submitted the documents on December 9th and am still waiting for a response.
You know, I'm just trying to guess, but they may use the stalling tactic and they hope you eventually lose your winnings during the holiday time. Stay strong, send them everything they request and contact them regarding the verification every few days. I hope that will work out or maybe we'll be able to help since I can see you already submitted a complaint.
Yes, I posted a complaint on many resources.
This is a new casino and I made a mistake
It was necessary to fully register at the beginning of registration before making the first deposits.
Hello there, any progress? I know it's Christmas time, but I want to know how things are going, let me know.
I AM STILL WAITING.
I'm sure someone's going to reply soon to your submitted complaint. Let's see what we can do. Your complaint is the first submitted complaint against this casino on our website so we don't have any previous experience with them when it comes to dealing with complaints.
I'm just waiting. But I think the casino is hoping I lose.
I'd like to say something comforting, sadly, as Daniel mentioned we have no previous insights, so I guess it's best to wait for the complaint. 🤔
So did you get it
Nun, wenn die Regeln besagen, dass die Verifizierung nach dem Prinzip „Wer zuerst kommt, mahlt zuerst" erfolgt, müssen Sie warten. Sie lesen die Regeln bei der Registrierung. Nun, nicht schon gut blockiert. Normalerweise blockieren alle Betrüger dummerweise und sagen, dass sie gegen die Regeln verstoßen haben und das war's. Und hier, nur auf die Bestätigung warten. Ich wünsche Ihnen Geduld und hoffe, dass sich alles zu Ihren Gunsten entscheidet. Spielen Sie nicht für den Rest des k. Dies wird ein Indikator sein.
Gosh still waiting
I know they just ignore me. It is unprofitable for them to block me, so as not to light up in a special fraud!
Most likely, they are waiting for me to lose all my money.
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