Hi when the casino is verified and accepted payment proof and I'd proofs address updated successful and also i got the mail from the casino that your documents is successfully updated means when my winnings is less than 200000INR when the winning money is more then 950000INR the casino is confisated the money and blocked the account Without giving the winning money totally they planned well for fraud first from past 15days they have taken all the documents verified successful when the got the profit from the player they are confisated the money which is not fair and fraud against the player
Important thing is if the documents is not proper they can be rejected right why they have been verified and updated successful from the casino now when i request for the winning money they are coming saying that you beached the TC's which is unacceptable
Hi this is to update you i have won the 970000INR in the evolution game but the casino taken the 13 days to procces my withdrawal request i have give all the documents with id proof and payment details but after i request again for withdrawal they have sent the mail that winning have been confiscated which is unfair and fraud from the casino i didn't get the one rs also in winning money they have blocked my account also kindly help me to get my winning money from big bazzi
Hello,
in your complaint, I found a part about some rules you have probably breached. Can you explain more or share the explanation from the casino, please?
They didn't given the clarity on that they have just sent a mail as below attached one more thing is I have to highlight her due to large amount of money 960000 they are providing wrong information first when i request for withdrawal from 10 days back they asked me identity document i have provided and approved also again the withdrawal is cancelled from the casino end and ask me to share the payment details that also i have shared and again they took one week and updated all documents is verified in casino wantedly they made us to wait from a 15 days and 5 days back when i requested for the withdrawal again they asked me payment details of deposit that also i have shared the document and that is also took 4 days time and approved now one day back if again request for withdrawal they blocked my account stating that your account needs to be security itself and yesterday i got the mail that stating that we are confisated your winning money due to breach of terms and conditions itself this is totally well planed scam from the casino to Deni the give the winning money to player if is there anything issue in the account they have block the when we deposit the money now not after winning the money it's totally scam from the big baazi kindly help me with this and get the my wininng money please
Below is the screenshot from the casino
Hello,shanthalakshmi37.
As long as we don't know which rules you were accused of breaching, we have to try contacting the casino for further explanation. I guess this is what the complaint team will do.
What I found weird is that the casino confiscated all winnings but also decided to refund you the second deposit. Normally, when a player breaches the rules, winnings are voided, and no refunds are made.
I don't want to guess what will happen, so I ask you kindly to wait for the complaint to develop further.
But the while they asked for the documents and address proof they all updated and approved from the casino and they told us to request for withdrawal itself please find the below screenshot for your reference i can share the all documents if require if we breaches any terms and conditions the casino can decline the while taking the proof from us why they approved and sent mail to us asa approved
This is all they going to scam on the players please help me with the justification and help me to get the winning money
Hi there,
It would be best to send these screenshots to the complaint team instead.
I'm sorry, but I do not know why the casino changed its mind after you were verified. I can't help you at the moment because I'm not taking care of your complaint.
Is there any chance that someone else from your family played in the same casino? You would be surprised how often this happens and causes problems. 🤔
No but they have told from the same address hold someone have the account but i don't know it could be if someone have a account it's not a my problem I am staying at apartments there are so many people and Houses and my thing is I have played with my email id and given details of mine i dont have multiple accounts also and they have successfully verified my account also they told to withdraw after the verification also but when they saw big MONEY on my account they denying to give it they or doing fraud against the player please help me who will handle the case and help me to get the my winning money please
Hi,
I understand your point. This is exactly the reason why we do not see this rule as very fair if used to void winnings.
Even I can't say for sure whether one of my friends plays in any casino or not, so how are we supposed to know that about neighbors for example? It's impossible, hence nobody should be responsible for what others do or play.
Sadly this rule is very easy to breach especially in countries like India where lots of people share the same IP locations. I can see that you successfully passed the KYC which is a good sign, if the casino still has some doubts about your identity, I feel that a verification call can clear things out.
Well, we have to wait a bit, the complaint is still not finished.
Yes, please help to me get the winning money the casino cannot confiscated all the money it's not at all fair when the verification done and updated successfuly kindly please help to get the winning money of 968000INR if we breach the terms and conditions they could be block the account documents when the money was lesss then 400000INR it's totally they planned for the cheating against the player anyway incase if i could have deposited more then 968000INR if i was lost same money is they going to refund it for the breaches of conditions i am sure they will diffinetly not going to refund
Hi, I'm sorry you're having trouble. As Radka mentioned above, let's now wait for answer from our colleague from the complaint team. I saw your complaint, please wait for Kristina to her reply. I hope she will be able to help you.
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