Hello,
i have won 200 euros and i started verification on Thursday.
I know that the kyc process is a part of a casino but sincerely i have never been asked such things.
I have submitted everything (about 8 documents asked) but every day, they keep asking an additional verification. Some of my documents were approved on Friday and i received 4 mails in a row telling me that my account was successfully verified.
So i tried to withdraw but a couple hours later it was declined. I contacted the chat, they told me it was probably an error and to wait more, which i did. The next day, they asked id with selfie again so i sent it.
Today they are asking a proof of adress which was sent on Thursday and approved on Friday. So i do not understand what they are trying to do...
Should i submit a complaint or should i wait because i think it is not normal to ask same documents again and again, especially the ones which are supposed to be already verified?
Best regards,
mrmileena
Hello again,
The account was finally verified and I have been paid today.
Everything is fine now.
Best regards,
mrmileena
Thanks a lot for the update and congratulations to your winning! Some casinos don't verify documents during weekends since most of the employees have the weekends free. They basically just need to keep the customer support running. I believe that's why you had to wait until today (Monday).
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Hello,
I would like to say, that players should always play in a casino that is licensed in their country to be better protected. I posted the same response to your other post regarding this matter:
https://casino.guru/forum/casinos/loss-recovery#post-25944
Unfortunately, this casino has gone bad. Do not play
Hello everybody, first of all sorry for my english. I play online casino by the site biamo.bet, for at least a month the site is not reashable for technicals works. I have 2000€ in my wallet and when sometimes the support team answers me they say to be patient… im afraid than it is a scam. Could someone help me please?
Hi, I think you handled your English quite well. 🙂
I would like to ask you if you can log in to your casino account or what is your specific problem ? According to our information everything should work normally for old players.
Furthermore, we also have information that the casino does not accept new players, which frankly does not sound very trustworthy.
Let us know so we can try to advise you or help you.
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thanks for your answer. No i can’t login i only have this page, look at the screenshot. I tried from my phone, my computer and an other computer in an other location. I have the same page for 1 month. 
You're welcome and thank you for your screenshot. Apart from the fact that support told you to be patient, you didn't find out anything else? Did you ask how long the technical adjustments to the casino should take ? Have you checked if their social networks are working ? In the context of where you are logging in from, I don't think it will affect whether the site will work while it is under maintenance.
Also in this case I would recommend you to open a complaint, which might be appropriate in your situation and our team will try to help you.
We would certainly appreciate it if you would continue to update us on your case and whether the site is still unavailable. Hopefully it will be working again soon and you will be able to withdraw your funds. In the meantime, I wish you all the best. 🙂
Hello, i followed your advice and made a complain because im in the same situation and the casino do not answer any more. I tried by email, whatsapp and telegram. Im so sad i can’t trust an online casino 😓
I'm sorry that you got into this situation, but nothing is lost. I understand that if the casino does not respond to any of the mentioned applications, it does not create a good impression.
However, in your case, you did the right thing by filing a complaint, but for now we'll have to wait and see how the situation develops, as Nick said that the casino is still not working for new or old players.
Anyway, if you get a response from the casino, do not hesitate to let us know.
For now, I wish you steady nerves.
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