Ich kann nicht auf mein Konto zugreifen. Was ist mit Rebels los?
Hello,
I'm not sure, to be honest. Are you getting any errors while trying to log in? Do share what you got. Perhaps something in your email, spam bin, etc.?
Please look around to see whether you find something to help out.
Sie hatten technische Probleme, jetzt ist es gelöst, ich greife normal darauf zu 🙂😀
I'm glad it's resolved.
Give us some feedback on what the casino was like, we'd love it.😉
Dieses Casino ist großartig, Jaro, eines der ehrlichsten, in dem ich je gespielt habe.
That's something. So what makes the casino so great? Could you describe it a bit more?🙂
Auszahlungen werden schnell bearbeitet, Support in der Landessprache, mehrere Spieleanbieter, riesiger Sportbereich. Ich verstehe die Bewertung, die hier erscheint, ehrlich gesagt nicht 😐
So these are the qualities that a casino should obviously have. How fast are the withdrawals and which game providers do you use most often?
In some cases we have seen a very high value of withheld winnings as the safety index says and therefore it is quite low.
Ja, ich habe bei Rebels noch nie groß gewonnen, vielleicht haben wir da Probleme.
Spinomenal, Pragmatic und Mancala
Thanks, I don't know the last one much, so maybe I'll check it out sometime.
Additionally, what I mean is that even when players have won, it often happened that their wins were confiscated.
Just wanted to give other players a heads up about my current experience with BetRebels withdrawals.
I submitted a withdrawal request about 15 hours ago (still within their stated 24-hour timeframe, so not in complaint territory yet). But the customer service experience has been pretty concerning so far.
When I asked why it takes so long when their marketing advertises near-instant withdrawals, support told me there are "thousands" of withdrawals in the queue. The math on that doesn't work - to process thousands within 24 hours would require processing over 1 withdrawal per minute non-stop.
Then they said there's "higher volume on Wednesday" (more than weekends?), and eventually shifted to saying it could take longer than 24 hours. When I kept asking reasonable questions about these contradictory explanations, they blocked my access to customer chat entirely.
I'm fully KYC verified with clean cash winnings (no bonuses), so there's no legitimate reason for delays. Really hoping this gets resolved smoothly, but the experience so far matches the concerns mentioned in Casino Guru's safety rating about withheld winnings.
Just thought other players should know what to potentially expect if you win anything substantial. The "thousands in queue" claim especially seems like a red flag.
Will update on how this gets resolved.
Hi and thanks for the information you provided.
I hope you will see your money as soon as possible as there should be no obstacles on your side.
It happens that the casino has a lot of withdrawals to deal with, and unfortunately even though sometimes they advertise quick withdrawals, it may not always be the case.
It's annoying if you get blocked in chat, because if you ask questions normally without using any vulgarities and don't spam them nonstop, it's not the best move from them.
So we'll wait for further developments.🙂
Hi Jaro,
Thank you for your response. I wanted to update you on the situation - it's now been 32 hours since my withdrawal submission, officially exceeding their stated 24-hour policy.
The issue isn't just the delay, it's their complete lack of communication and contradictory behavior:
Policy Violations: Their written policy states "24 hours maximum" but support changed this to "24-48 hours" after the deadline passed
Chat Blocking: I was blocked from support chat for asking legitimate questions about processing times
Contradictory Claims: Support claimed "thousands in queue" (mathematically impossible for 24-hour processing, and extremely unlikely given their size) then "higher volume on Wednesday" (at what casino is there a higher volume on Wednesdy?)
Zero Communication: Despite multiple emails, they haven't responded or provided any explanation
Most concerning: I've had to access their chat like a spy using different devices/browsers just to communicate with them.
Current Status: I've filed a formal eCOGRA complaint due to:
Clear breach of their written 24-hour policy
Arbitrary customer blocking for asking legitimate questions
Complete failure to communicate or honor commitments
Their support rep Anna finally admitted the delay was for "administrative reasons" with "no legitimate reason" after learning about the eCOGRA complaint - proving this was unnecessary stalling.
I'm fully KYC verified (since June 2nd), have clean cash winnings with no bonuses, and deposits well below their €2,000 SOW/SOF threshold. There are zero legitimate grounds for any delay.
This appears to be a deliberate pattern of policy violations and customer harassment that goes well beyond normal processing delays.
I have let them know I will drop the eCogra dispute if they go ahead and just process my withdrawal but for now it's just a waiting game and a growing list of reasons to never deposit a dollar here again.
To tell you the truth, I just really hope that you will get your money, because if you look at their safety index, it is pretty low. 🤷♀️
Keep us updated about the situation, please.
Hi Guys, I just wanted to report that they did end up paying me out after a waiting for 2 entire days, they paid the full amount so credit where credit is due. That being said it was stressful being cut off from the support chat and not getting any answers so I would advise caution to any player. Do your verification immediately, not just when its time to process your withdrawal, and be prepared to wait a bit and press these guys, but they will pay you.
I'm glad that they paid, for sure.
Are you able to do the verification before, though?
Many casinos start the process only whenever a player requests the withdrawal, actually.
Hallo, gut!
Ich hatte ein Problem mit der Auszahlung. Ich erhielt die Nachricht, dass die Auszahlung nicht möglich sei. Ich habe ein Foto angehängt.
Ich loggte mich in den Live-Chat ein und ein Typ namens Marco teilte mir mit, dass ich kein Geld von meiner Karte abheben könne, weil ich nicht genug eingezahlt hätte. Im Laufe der Zeit habe ich etwa 1.800 € eingezahlt und verloren. Vielleicht meinte er, dass ich keine viel größeren Summen verloren habe und deshalb behauptet er, ich könne nichts abheben.
Sie können eine Beschwerde an die angegebene E-Mail-Adresse senden, aber ich habe nicht viel Vertrauen.
Natürlich werde ich dieses Haus niemandem empfehlen. 
Couldn't this be due to the maximum withdrawal limit, though?
Try to check that out.
And if you need our help with your withdrawal, don't forget that our complaint team is always ready to step in.
Hallo Romi. Danke für die Antwort!
Und nein. Das war es nicht. Von der Grenze.
Sie haben mir immer wieder geschrieben und mir gesagt, dass dies per Banküberweisung geschehen würde, nur einen Tag dauern würde und dass sie die Kosten übernehmen würden.
Naja, nichts. Ich habe es einfach gemacht, um zu sehen, wie lange es dauert. Obwohl ich glaube, es liegt daran, dass sie mich warten lassen und ständig nach Dingen fragen. Es wird mindestens Montag sein.
Ich werde es weiter erzählen.
Danke schön!
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