Hallo, es ist 7 Tage her, seit ich versucht habe, das Geld von meinen betmaster-Konten abzuheben, und es sagt mir, dass sie Probleme mit ihrem System und Zahlungsanbieter haben. An welchem Punkt werden sie mir sagen, wann ich diese Zahlungen haben werde??? Wer kann meine Anfrage eskalieren, die ganze Zeit im Kundensupport-Chat antworten sie mir das Gleiche, das ist überhaupt nicht professionell und aufgrund der Zeiten und Grenzen in ihrem System reicht es aus, eine Beschwerde bei der Profeco einreichen zu können für die von Ihrem Unternehmen angezeigte Verletzung der Dienstleistung. Ich hoffe bitte, dass sie mich so schnell wie möglich lösen und ich mein Geld so schnell wie möglich auf meinem Konto haben kann. Danke
Hello,
sorry to hear you are in trouble.
To speed up the complaint process, please reply to Nick.
Thank you.
Seeing the casino's reputation here alone, already made me fall inlove with the casino.
Hopefully it will be better than the scamming casino I felt a victim of(1win casino)
I love the way they send me emails of my conversations between thier customer's help from the site.
They've agreed to verify me eventhough they proclaimed it's not necessary yet.
The depositing/payment methods are likely the ones that suits my standard in my region.
I have registered with them,i have been trying to make deposits since yesterday but it's not going through yet!
I hope to enjoy my business with the casino.
Thank you casino gurus!
Hello,
aside from the issue with the deposit, it sounds good to me.
Have you been advised what is wrong when it comes to making the deposit, please? 🤔
Hi Radka,
I asked the customer's service and was told that the deposit was rejected from my bank but the deposit methods are available....so I will be going to my bank to lay complaints about it.
I guess this is a good idea, there may be some problems on your bank side, it happens with payments to casinos sometimes.
I hope it will be resolved soon.
It is not actually from my bank side....I think the casino will get it resolved soon.
I tried 3 different banks if mine, I kept getting thesame result.
Oh, I see.
It was not your bank that stopped the transaction... Well, sounds interesting. Maybe the payment provider suffers some issues with banks at the moment. 🤔
Exactly!
They said it's from the payment providers and they are working towards it.
Although its taking much time than expected!
Well, it usually takes some time when the casino has to deal with the 3rd parties, such as payment providers or game providers so on. To me, it seems that a certain amount of casinos would like to strip down bank transfers or debit card payments because this kind of transaction is highly overseen due to several security policies and unstable political effects. Not sure how the situation is in Africa, but in Europe, the cryptocurrencies are playing top, because it's super easy to send and receive payment.
Here in Africa, especially in Nigeria, the Nigerian government had stripped out the use if crypto currencies, so if we will have to deposit via cryptocurrency it will be quite difficult to do so, sometimes we find it hard using debit cards aswell but the bank transfers is the most suitable option.
Actually we don't really mind getting paid in crypto currencies,as a matter of facts, I will prefer to get paid in crypto currency, its easier to get back our funds but depositing in crypto currencies is actually a problem down here!
Oh, I can imagine that it can cause further complications because every time there is a problem with bank or debit cards, casinos favor cryptocurrencies. As you said it's much easier. Let's hope that in your case, the casino will find some way.
I had a lengthy conversation with the complainant resolution team yesterday, I was told that they were assured by the payment providers that the technical issues will be fix soon, but there is no exact time frame for the resolution, so I will have to wait until it get fixed😑, hopefully it won't take much time!
They also recommended crypto method but it's not favourable for me down here!😔
Let's hope for the best then.
This is exactly what I wrote about, casinos prefer crypto more and more. I'm sorry it's not an option for you. 🙁
If I can make deposits via bank transfers and get withdrawals via cryptocurrency, it is fine by me, but to make deposit via cryptocurrency will cost me even more,and the process is quite lengthy aswell.
I think I understand.
How long it takes to solve the banking problem I wonder - well, let's see 🤔
Well it depends on the payment providers, I think it's a general issue most casino are having at the moment!
The direct banking system is not going through for most casinos at the moment!
Hopefully it will be resolved soon!
I got the same feeling recently.
Even though I understand that casinos are let's say trapped by the outside inconveniences when it comes to problematic payment options, I feel that it is quite unpleasant for players because if someone deposits by debit card or bank transfer, I would expect that the withdrawal would be possible the same way. Well, it's getting far more complicated.
In some cases, if it gets complicated crediting a player,the casino does suggest another payment option but the player will have to make a minimum deposit via that option in other to be able to withdrawals.
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