Hello. Friends, I want to share my bitter experience with this casino; I think it might be useful to others. I registered and deposited $270, but as soon as I won another $200, the casino closed my account without paying me. No explanation was given. Customer support no longer responds to me via chat or email. I've now opened a complaint, but so far there's been no response. Be careful.
Ugh, that's pretty unprofessional. If the casino doesn't give you a valid reason and just blocks you, I don't think that's right. When you made your deposit, did you take any bonuses or did you only play with real money? When you say that customer support is no longer responding to you, did you chat with them before?
I hope we can clarify the whole situation with a complaint.
I played with my own money. I didn't use any bonuses. I played in the casino and bet. The support team ignores my chat messages as soon as they find out my username. They don't respond to emails at all.
Right, I get it.
My question is now, when you talking about bets, do you mean you bet on sports?
In total, I placed 16 bets: 2 on sports and 14 in the casino.
Okay, so what did you play at the casino, what did you bet on?
I played at the Dice casino and also made two bets on Basketball.
Thanks, I saw that you filed a complaint and the casino was contacted. I hope we will get a response and explanation soon.
Can you give me update if you get a response please?
Yes, I filed a complaint against this casino. But the casino is also ignoring your forum. The complaint has been closed as unresolved. I still haven't received my money back. Therefore, before playing at this casino, new users should be prepared to be scammed like I was. And the rating of such a casino can't be higher than zero!
That's a shame, really. Unfortunately, when it comes to such a situation and the casino doesn't want to communicate with us, we are unable to do much.
Good on you that you care for others, though.
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