vor 9 Monaten
No I think sometimes they have a lie in
1
7Bets.io Casino - generelle Diskussion (Seite 5)
vor 9 Monaten
I have managed to get on live chat and explained my withdrawal has been pending for nearly 40 hours. This was the response I got….
’sorry for the wait. I will ask the team to push the process so you can withdraw today’
i then said ‘so this will be actioned as successful today?’
with a response of ‘yes the team will process your withdrawal today’
Wonder how this one turns out, not holding much hope.
3
vor 9 Monaten
Did this to me 10times !! Over 4 weeks!
NOTHING was ever approved !
Its a scam they will pay
vor 9 Monaten
Is everyone sitting down ?
They are not even a licensed casino as they state on the website ! They say it’s with gambling commission - Curaçao eGaming ("CEG")
ABSOLUTE LIES
Dear Sir / Madam,
Curaçao eGaming ("CEG") has received a message via its online complaint platform (the "Platform"). Unfortunately, the message does not relate to a website (the "7bets.io") that is operated by a CEG-licensed operator (the "Operator"). Your message has therefore been dismissed. A response of the said dismissal has only been sent to the email address from which the original message has been received. As the Operator was not notified, you are encouraged to resend your message directly to the Operator, as CEG shall not be able to assist you in this matter.
This concludes the communication in this matter, which CEG now considers closed.
Best regards,
Curaçao eGaming | ADR Department
If you’re reading this 7bets.io pay my money back - or this won’t ever get deleted!
vor 9 Monaten
Hi, according to what I saw on the site itself, this casino does not have a Curacao license but a Costa Rica license. That's why you got this answer.
Regarding the license, we know that Costa Rica is not the best.
However, I noticed that Stefan is trying to contact the casino and resolve the situation, so I wonder if it will be successful. 🤔
2
vor 9 Monaten
Hello … well I have plastered this all over Trustpilot !
Unless they send my money back into my account only the deposits I will do everything in my power to disrupt there day in day out scamming people!
I have sent 50+ emails and every one has been ignored!
If they are reading this they have literally 5h or I post more reviews online about them not having a licence or gambling body!
Need to pay me my £1600 deposits immediately!!!
1
vor 9 Monaten
all my withdraws have been rejected within 2 hours for like 10 times in the last 2 weeks, including this morning.
It really doesnt matter whether if its pending or rejected, if they wont send anything anyways..
Two players have gotten only deposits back(maybe).. I wonder the amounts. Also Guru has marked them as "solved". Did all the losing players also get their deposits back... Definetly not.. They shouldnt be marked as solved.
vor 9 Monaten
I've looked at the complaints and one is for another casino, and the one resolved for 7Bets was closed correctly. Kristina even asked if the player considered the complaint resolved because she only got refunds and she said that the casino kept their word and gave her what she wanted. So there was no other way to close this case.
Anyway, I saw that you mentioned in your complaint that the casino told you that you should be able to withdraw tomorrow. So I'm curious and definitely give an update.
I'll be eagerly waiting.
1
vor 9 Monaten
Is winmania a sister site ? I have just read a case like mine where the " forbidden game was added later . I have checked sister sites forbidden lists and the game I played is on none of these terms . I believe they added my game later . Anyone thorough enough to screen shot bonus terms ???
vor 9 Monaten
Hi, I saw that these casinos have the same owner, so they are related. Of course in such cases it would be good to have these terms to clearly prove that the game was added later. Do you happen to have something like that or not ?
vor 9 Monaten
is anybody able to tell me how to raise a complaint through casino guru? I can’t seem to find it.
vor 9 Monaten
and Ninbet is not?
vor 9 Monaten
I have managed to get on live chat and explained my withdrawal has been pending for nearly 40 hours. This was the response I got….
’sorry for the wait. I will ask the team to push the process so you can withdraw today’
i then said ‘so this will be actioned as successful today?’
with a response of ‘yes the team will process your withdrawal today’
Wonder how this one turns out, not holding much hope.
vor 9 Monaten
Let me know if you were able to make a withdrawal or if the casino just said it would be possible but nothing like that happens. So far most of you have had rather negative experiences. But I would certainly be happy if that would change and a series of positive news would start.
vor 9 Monaten
"safety index explained" -> submit a complaint
vor 9 Monaten
Thank you, I have submitted my complaint
1
vor 9 Monaten
You call all see my complaint on Trustpilot! They don’t have a licence and scamming people !!
vor 9 Monaten
It’s just turned 6am in Costa Rica hopefully we get some ‘movement’ on Trustpilot and todays emails over the next few hours!!
vor 9 Monaten
Hello … well I have plastered this all over Trustpilot !
Unless they send my money back into my account only the deposits I will do everything in my power to disrupt there day in day out scamming people!
I have sent 50+ emails and every one has been ignored!
If they are reading this they have literally 5h or I post more reviews online about them not having a licence or gambling body!
Need to pay me my £1600 deposits immediately!!!
vor 9 Monaten
I understand your frustration, but I think they will probably continue to ignore it, even if I would like to be wrong.
As far as the license is concerned, they do have one, but Costa Rica licence, so it would not be quite correct to say that they don't have any.
Anyway, I would like to believe that everything will be resolved, although I can't say for sure and the only thing left to do is to wait. 😥
vor 9 Monaten
is anybody able to tell me how to raise a complaint through casino guru? I can’t seem to find it.
vor 9 Monaten
Sure, you can do it via this link. If you have any problems, feel free to contact us and we will try to help you.
vor 9 Monaten
Well they should fully say the gambling license who it is! As per their website they are listing the wrong one!
It looks bad - like they are trying to hide something!!
Thanks for your help … I will do anything I can to get this money back!!
1
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