vor 8 Monaten
At first they didn’t deny or accept my complaint they just take a while to respond,
they asked how much I had deposited, do I have gambling issues and stuff like that
Jokabet-breaking there terms and conditions and letting me gamble hundreds without anything put in p (Seite 5)
vor 8 Monaten
Ok, thank you very much
vor 8 Monaten
Hello. Me again.
Did u reach out to jokabet prior to your complaint submission that you had a gambling problem? As the response from casino guru is they can't help me unless I raised/addressed this with the casino prior
vor 8 Monaten
Nope I never raised this to them until I wanted my refund,
they kept letting me deposit again and again and again and I said there site had nothing in place to protect anyone from safer gambling
vor 8 Monaten
Thank you
vor 8 Monaten
Do you mind if I ask you how much you were refunded please?
vor 8 Monaten
I've managed to get my refund nearly after 4 months
vor 8 Monaten
I was refunded around £2300
vor 8 Monaten
Well done, took a while but you got there in the end
vor 8 Monaten
Thank god. At last. Bet your over the moon
vor 8 Monaten
Thank you. I doubt they will refund me then as they may come back saying my deposits are too high but that shouldn't matter as the grounds of the complaint is the same
vor 8 Monaten
How much are you trying to get back if you don’t mind me asking/was it slots or live game shows?
vor 8 Monaten
Was on slots roughly 350 quid
vor 8 Monaten
350 the total your trying to get a refund for?
vor 8 Monaten
No mate they been misleading people you should 100 get your money back
vor 8 Monaten
Yes that's what they credited me back
vor 8 Monaten
Mine was 350 roughly
vor 8 Monaten
I deposited a total of £35,075. It was on slots
vor 8 Monaten
Yeah it could be harder trying to get all that back
vor 8 Monaten
That's my thoughts but the principles should be the same regardless of the figure, but let's see what they say. It's been over 2 weeks and they keep using the generic message "please wait a little longer"
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