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Beschwerde über das Casino (Seite 2)

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vor 6 Monaten

Guten Abend, ich ging zu einem Casino namens dyvipbet.com und machte eine Einzahlung von 50 Reais und gewann 3.478,44 Reais, dann wollte ich abheben, ich legte mein Pix auf mein Konto und mir wurde gesagt, dass ich eine weitere Einzahlung machen müsste, um zu VIP zu gelangen, ich machte die Einzahlung von 100, ich spielte noch ein bisschen und wollte abheben, bis dahin war alles in Ordnung, ich wartete darauf, dass die Auszahlung auf meinem Konto einging und nichts kam eine Benachrichtigung, dass die Auszahlung fehlgeschlagen war, das war für mich, das Telegramm einzugeben, das ich eingab, der Support sagte mir, ich solle zu VIP3 wechseln, ich befragte den Support, er kam, um mir zu sagen, dass ich den Pix-Schlüssel verwechselt hätte, deshalb schlug die Quittung fehl, also musste ich zu VIP3 gehen, ich weiß nur, dass ich die 3.478,44 nicht erhalten habe, was kann ich tun? filefile

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Marco1111
vor 6 Monaten

Hello, and thank you for sharing your experience with us.

Upon a closer look at the website you mentioned (dyvip.bet, I presume), unfortunately, it seems to be a very suspicious platform. There are already several complaints online from other players who describe exactly the same problem—winnings not being paid out unless another deposit is made.

This clearly raises concerns and strongly suggests that this site is not a trustworthy casino.

I completely understand how frustrating this must feel, especially after you’ve already invested both time and money. Sadly, in situations like this, there is usually no fair resolution because the platform itself is not operating honestly.

Our advice is to stop any further communication or deposits there, and if possible, try to request a chargeback through your payment provider. For the future, I recommend choosing only licensed casinos with transparent terms so you don’t have to go through this again.

No honest casino forces players to purchase VIP rank in order to withdraw.


vor 5 Monaten

Formal Complaint Regarding Account Restriction and Withheld Funds


Dear Casino Jerry Support / Regulatory Authority,


I am writing to formally lodge a complaint regarding the restriction of my account and the withholding of my funds on Casino Jerry. Despite following the rules and placing bets in good faith, my account was restricted, and my funds have not been released.


I have attempted to resolve this issue directly with Casino Jerry support, but my concerns remain unaddressed. I am providing all relevant documentation, including:


Screenshots of my account and balances

Correspondence with Casino Jerry support

Details of my bets and transactions



I kindly request a thorough review of my account and the prompt release of my funds. I would appreciate your assistance in resolving this matter fairly and transparently.


Thank you for your attention to this complaint. I look forward to your response.


ahmed55
vor 5 Monaten

Hello, I see that you are sending an email or a copy of what you wrote to the casino, to the license, or to us.

I saw that we don't have the casino published, so our team will have to review it. 

However, why did the casino take your money? Could you tell me a little more about the situation, specifically?

vor 5 Monaten

For the information of my brother, my account was withdrawn and then banned without any reason

vor 5 Monaten

For the information of my brother, my account was withdrawn and then banned without any reason

vor 5 Monaten

Forgive me, but is your brother impaired in some way or not in the possession of a keyboard/PC?

vor 5 Monaten

I withdrew my balance and my account was blocked for no reason even support does not respond via email and now I am requesting a refund from Celius Casino as they blocked my account for no reason and seized my money

ahmed55
vor 5 Monaten

Is this the case on which you based your complaint?

If the casino didn't tell you anything, that's a shame because we don't know anything.

Do you have any idea why they might have done that? Did you play with a bonus at the casino or not?

vor 5 Monaten

I played with a €200 deposit bonus and won and played with my own money and won

ahmed55
vor 5 Monaten

So you managed to complete the bonus and then played with real money, right? After completing the bonus, most casinos set a cap and often have maximum cashout bonuses. Did your bonus have maximum cashout?

vor 5 Monaten

No bonus was in the form of a free bet without a bet on sports and I deposited $480 and played for real money on the Real Madrid match and won

ahmed55
vor 5 Monaten

Well, sports betting bonuses have a far more complicated structure and more flexible rules for operators, if you ask me. So I would visit a forum focused on sportsbetting.

As far as I can tell, Jaro was talking about casino bonuses. 🙁 And there is, sadly, quite a good reason for that; Casino Guru has no way of investigating sports betting activities, and hence we are unable to provide insights into your situation. Is your complaint submitted through our system related to this sportsbook situation, please? I'm asking because if so, we won't be able to help you, I'm afraid.

The sportsbook should explain the matter to you, of course.

vor 5 Monaten

Please where can I file a complaint?

ahmed55
vor 5 Monaten
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