Well, they should surely have it all explained in their terms, I believe.
There is a difference between using some software to do that, though, which should surely be considered an abuse, and if a player uses only their intelligence, as we could call it, to do card counting, let's say.
We believe that if a player is smart enough to do it without using any software, it is not an abuse.
Could you tell us what your case is, please, and in which casino did you experience this?
Thanks for your reply. So it started with them accusing me of opposite betting to complete rollover requirements claiming that the provider had flagged my account for that. I had only been playing Blackjack in the live games so this obviously wasn't true. I had an active bonus that I received from an email by them a few days earlier that I had completed 71% of before having all of my funds confiscated.
They asked the provider Pragmatic Play about more details regarding the flagging of my account and came back to me around 4 days later saying that my account was flagged for card counting and that the ban still stands and they're confiscating my full funds of 1600 usd. I repeteadly asked them for a proper explanation since I read the casinos terms and it did not prohibit card counting or advantage play in general. They replied saying "you exploited and abused us. it's against tos". This is for counting cards which they are saying is exploiting and abuse. This is the term they are claiming I broke: 8.11 Exploit and Glitch Policy
8.11.1 Management of Exploited Funds: If funds are obtained via an exploit or glitch, Gamba reserves the right to retain those funds. You are required to report any instances of exploits or glitches that result in unintended crediting of funds to your account. Failure to report such instances may lead to account suspension or additional penalties.
The 1600 usd balance I have also includes about 350 usd that I received from a wager leaderboard where I won 250 usd and also 100 usd in tips I received from the streamer I am signed up under.
The casino is Gamba casino. Gamba.com
Thank you for providing more information.
What would you say about filing a complaint here so our team can investigate the whole matter and try to get in touch with the casino regarding all this?
I believe it is worth trying; you have nothing to lose, right?
Let us know, please, how you decide.
Hallo. Ich wurde von einem Online-Casino in den USA betrogen. Was kann ich tun und wo kann ich eine Beschwerde einreichen? Danke.
Hello, first of all, I would like to know which casino we are talking about.
Can you tell me what happened so that I can recommend whether it would be possible to help or not?
Hallo. Es geht um STAKEPALACE.COM
Vor über einem Monat wurde ich von ihnen zum Spielen verleitet. Ich habe ein Konto eröffnet und gespielt. Mit dem Tagesbonus habe ich insgesamt 1380 $ gewonnen. Dann begannen Lügen und Erpressungen bezüglich der Einzahlungen, damit ich meine Gewinne abheben konnte. Ich habe die gesamte Korrespondenz vom ersten Tag an. Kann man da etwas machen? Ich habe bereits 100 $ eingezahlt und nichts.
Unfortunately, as far as I can see, it's a scam casino, so I'm not surprised why they did all that.
It's quite possible that you will do nothing because they are not licensed and all they do is offer high bonuses. They probably have manipulated RTP, and when you win a relatively large amount, which in your case is not that much, then verification comes into play and you have to make a deposit for it to be successful.
Remember that high bonuses, lots of winnings, and especially high deposits for verification are often signs of scam casinos. Verification and deposits are always minimal to verify the deposit method and should never be that high. 😕
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