vor 4 Monaten
Hi wondering if anyone can help sent an email a few hours ago regarding KTM/kryptonim and surprisingly they replied within a few hours but unfortunately declined my refund, is there anything else I can do?
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Anonymized960
hat den Post gelöscht.
vor 4 Monaten
What did you put etc and what did they say? Maybe they have given out too many refunds
vor 4 Monaten
Hi please see below what I sent thanks
Hi, I am requesting a refund on a transactions made through your payment method, that then went to gambling sites. Please let me know what information you need from me. If I don't hear from you in the next 7 days I will contact my bank to escalate a dispute.
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vor 4 Monaten
They sent this back
Dear Customer,
thank you for your email. Please be informed that cryptocurrency transactions are irreversible, and we are unable to retrieve funds once they have been sent.
You have interacted with our checkout widget and explicitly approved our platform's terms and conditions by placing an order to exchange fiat currency for cryptocurrency. We maintain a record of your transactions, including confirmations that you authorized by your banking institution to debit your account. The transaction details were available for your review before authorization. It remains the customer’s sole responsibility to verify the accuracy of any payment made via their bank account or over the internet.
We do not facilitate payments to third parties, and our contractual relationship exists solely with the client interacting with our platform. As a customer, you instructed us to debit your bank account and process the purchase of cryptocurrency, which was subsequently delivered to the wallet address you provided during the checkout process. It was your responsibility to verify and confirm these details before authorizing the transaction through your bank. If the wallet address used for the transaction was provided to you by a third party, please note that we are not responsible for verifying the nature of that third party or the accuracy of the provided payment details. We rely on customer instructions and their declaration of control and interest in the specified wallet address.
After reviewing your case, we must respectfully decline your request for a refund. The transactions you authorized were executed in full compliance with your instructions and our Terms and Conditions available on our website. Kryptonim Sp. z o.o. has fulfilled its contractual obligations, and we established that no grounds exist for the requested refund of the exchanged funds.
Kind Regards,
Kryptonim Customer Support
Anonymized960
vor 4 Monaten
Yes with bank chargeback only
vor 4 Monaten
Got to be some guy on here kidding on there an official legal team its sad trying to make money out of misery
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Anonymized960
hat den Post gelöscht.
Anonymized960
vor 4 Monaten
All you need is on here no need to ? you just get the bank to raise the chargebacks no other secret methods bud using all that has went before on here
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Anonymized960
hat den Post gelöscht.
Anonymized960
vor 4 Monaten
Yes I said it was gambling to the bank from the start
vor 4 Monaten
Email them and say you will take further legal actions and take them to court
vor 4 Monaten
Would you have an email to that effect I could send them? Thanks
vor 4 Monaten
Give me your email address
I will write an email for you and send you
you can then copy paste and send it
vor 4 Monaten
This is dsol pay email address the merchant E000 is also them I found from forum [email protected]
vor 4 Monaten
Do I just put my email address on here? Sorry new to all this
vor 4 Monaten
Yes do it then I will copy it then you can delete it
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Calster03
hat den Post gelöscht.
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Salamasalama
hat den Post gelöscht.
Salamasalama
vor 4 Monaten
Brilliant thanks
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