Okay so I had a merchant reply to me but the response wasn’t from their account. It was from a payment solutions company who seemed to pick up a merchants emails (doesn’t ask me how or why).
they pretty much seemed to be on the verge of giving me a refund until I mentioned multiple other merchants and asked if they had any association and could help. From that moment on they are now seeming aggressive, not wanting to refund me, deny any association with said merchants, and now claim they have no direct association with the original merchant I emailed despite them answering their emails for them 🤣
Anyone had success against Estolio, MTech or 20bet? Thanks
They will lose the dispute anyway 🤣 it was worth a shot at going for the full thing. Anyways, I’ve dug deeper and hit them with a very interesting email about their operations. I will be surprised to see what they say now.
Cheeky as hell someone has our information!!
Yep pretty much the same here but apparently they adhere to the TS and C's and everything is important to them to follow strict protocols lmao 🤣 I've never seen so much bs lies.
Has anyone had this response from starling….
Thank you for submitting your dispute to us. My name is Augustine and I work in the Card Disputes Team at Starling.
The correct use of the MCC (Merchant Category Code) does helps Mastercard and other financial institutions classify transactions for reporting and monitoring purposes. However, MCCs are not always perfectly accurate because they rely on the merchant's self-reporting or the classification system used by their payment processor, which can sometimes lead to inconsistencies or errors in categorisation.
Unfortunately, there is no avenue provided by Mastercard to dispute the transactions based on the incorrect MCC.
Depositing funds into a merchant's gambling account does not guarantee a return on your investment, and as a result, Mastercard does not have any avenues for recovering these funds.
Any further use or non-use of the initial deposits is outside the scope of our dispute resolution process.
——————
If you do have further concerns, then we would suggest contacting the Gambling Commission regarding this merchant, you can get in touch with them here:
https://www.gamblingcommission.gov.uk/contact-us
Additionally, we strongly advise caution when using online casinos, especially unlicensed or unregulated platforms. These sites may not provide consumer protection, and funds lost through gambling are generally non-refundable.
To safeguard your account, we recommend:
- Only using licensed and reputable gambling platforms.
- Keeping your account details secure to prevent un authorised transactions.
- Reviewing the terms and conditions of gambling sites before depositing funds."
——————
Taking everything into account, I have to set aside my natural feelings of empathy and look at this case impartially and fairly based on the evidence and Mastercard rules and regulations.
With that being considered I hope it offers insight in to our decision.
We appreciate that this is not the answer you were hoping for, but I hope this clarifies the bank’s position.
Augustine
Team Starling
How would you respond?
Result. Glad you have been refunded by them. I have had to raise mine with RBS again as they originally said no as it was gambling however I found their digital games site gainkit which has all their info on and surprisingly they don’t answer support etc so they are looking at raising it again. What info did you end up sending them to get it refunded?
Beim Senden ist ein Fehler aufgetreten. Bitte geben Sie die richtige E-Mail-Adresse ein.
I’m trying to use the hide email on iCloud don’t seem to work. What does it say? Don’t want to give my actual email over here.
will make a email later sorry about that.
Finally - something of substance. Mastercard have quoted these terms from their own rules.
https://www.mastercard.us/content/dam/public/mastercardcom/na/global-site/documents/mastercard-rules.pdf
Page 104.
I had one from goldenbet today too
Noo i got a random password request email through from them today. They wont reply to my emails
im getting intouch with fraud action and other authorities. Even If I dont get a refund I am going to try send heat their way.
Anyone here dealing with Maximum Casino? They are ignoring my DSAR request. They won't disclose their jurisdiction or entity name. Curacao solicitor can't help me. Maximum Casino state they are based in Europe and operates by self regulated rules.
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