ZetCasino - Das Konto des Spielers wurde geschlossen.

Good day,

I had an account at zetcasino.

I won a lot of money, more than €500,000 to be precise

It just started well.. got 500 euros in payout every 2-3 days. Until my money on the game account was reduced more and more until finally my account was closed.

I don't know what to do anymore and I don't know what's going on with all my money.

Guten Tag,

Ich habe bei zetcasino einen Account gehabt.

Ich habe sehr viel Geld gewonnen um genau zusein über 500.000 €

Es fing erst gut an .. habe alle 2 -3 Tage 500 Euro an Auszahlung erhalten. Bis mein Geld auf dem spielkonto immer weiter reduziert wurde, bis letztendlich mein Konto geschlossen worden ist.

Ich weiß nicht mehr weiter und ich weiß auch nicht was mit meinem ganzen Geld ist.

Hello Vegeta7591,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZetCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is your account closed? Did you accumulate your winnings with real money or did you use a bonus? Was it a jackpot win? When was the last time you spoke to the casino and what was it about, did the y reason the account closure?

Looking forward to your answer.

Regards,

Nick

Good day,

The account was closed yesterday. The casino says I wanted it myself which is not the case. Plus the money was gone.

It was all real money without any bonus promotions or anything like that. I have already received 6000 € in payouts

Guten Tag,

Gestern wurde das Konto geschlossen. Das Casino sagt das ich selber wollte was nicht der Fall ist. Hinzukommt dass das Geld weg war.

Das war alles echtgeld ohne irgendwelche Bonus Aktionen oder ähnliches. Habe ja auch schon 6000 € an Auszahlungen erhalten

You can close this case.

Sie können diesen Fall schließen.

Thank you Vegeta7591 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick