YoyoSpins Casino - Die Auszahlung des Spielers verzögert sich.

I deposited €100 on November 27, 2025, and played with a bonus. I won some money and successfully met the wagering requirements. I had €2015 left over.

I requested a payout on the same day, November 27, 2025.

On November 29, 2025, I was asked to upload KYC documents, which I successfully submitted, therefore my account is fully verified.

Since nothing happened in the following days, I explicitly asked again in the live support and they replied to me on December 2nd, 2025, that I didn't need to do anything more.

Days passed again and nothing happened. I inquired again on December 8th, 2025, and was told to just be patient.

I have now decided to file a complaint here, as I suspect this casino wants to withhold my winnings.

Ich habe am 27.11.25 100€ eingezahlt und mit Bonus gespielt. Ich habe etwas gewonnen und den Wager erfolgreich umgesetzt. Übrig geblieben waren 2015€.

Ich habe noch am gleichen Tag, also dem 27.11.25, eine Auszahlung beantragt.

Am 29.11.25 wurde ich aufgefordert KYC Dokumente hochzuladen, die ich alle erfolgreich eingereicht habe, demnach ist mein Konto vollständig verifiziert.

Da in den Tagen darauf nichts passiert ist habe ich auch nochmal explizit im Livesupport nachgefragt und die haben mir am 02.12.25 geantwotet, dass ich nichts mehr tun muss.

Wieder vergingen Tage und es passiert einfach nichts. Ich habe am 08.12.25 nochmal nachgefragt und ich soll einfach geduldig sein.

Ich bin nun zu dem Entschluss gekommen eine Beschwerde hier einzureichen, da ich den Verdacht habe dieses Casino will meine Gewinne einbehalten.

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Dear myrulez92, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with YoyoSpins Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Dear Katarina,

I have just sent you everything by email.

Liebe Katarina,

ich habe Ihnen soeben alles per E-Mail gesendet.

Dear Katarina,

They simply cancelled my payout...

Liebe Katarina,

man hat jetzt einfach meine Auszahlung storniert...

Dear Katarina,

I requested another withdrawal after the cancellation and have now found that the casino has successfully processed my withdrawal and the money has arrived in my bank account.

Liebe Katarina,

ich habe erneut eine Auszahlung beantragt nach deren Stornierung und habe jetzt festgestellt, dass das Casino meine Auszahlung erfolgreich bearbeitet hat und das Geld auf meinem Bankkonto eingegangen ist.

Dear myrulez92,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina

Casino.Guru