Ybets Casino - Die Auszahlung des Spielers verzögert sich.

Dear casino guru I need your help. 

I’m afraid that the casino Ybets is stalling my withdrawal in order for me to use the funds and lose it all instead of handling the withdrawal in a timely manner.

I have been able to withdrawal before, I am verified.  

They first withdrawal I asked for was 2026-06-15 and it was accepted and paid 2026-06-16. 

The second one was denied and I had to verify with kyc. The documents was asked 2026-06-18 and I was approved 2026-06-26.

Since then they have approved another withdrawl that I asked for 2026-06-26 and it was paid 2026-06-30. 

The third one has been pending in over 5 days. I asked for this withdraw 2026-06-27. Meanwhile I’ve been waiting for approval for my withdrawals I have been canceling my other withdrawals and played with the funds. Now I am afraid they will just keep stalling and I will end up lose it all. Please casino guru can you help me?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Olehkh7486,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a few of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Olehkh7486,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean