Wyns Casino - Die Auszahlung des Spielers verzögert sich.

Dear Casino Guru Team, dear Wyns Casino Team,

First of all, I would like to say that I would like to have a positive experience with Wyns Casino and resolve the matter without any dispute.

Unfortunately, I have now been waiting for my €1,000 payout for more than 14 days. The payout is still showing as "pending." According to Wyns, processing a payout should take no longer than 72 hours. This deadline has clearly been exceeded.

I haven't received a successful withdrawal yet and I've played with real money. My account currently shows that no verification is required.

I request that Casino Guru invite Wyns Casino to cooperate with this complaint and request a concrete statement as well as the fastest possible processing of my withdrawal of €1,000.

I hope that this answers your most important questions in advance, and I look forward to a quick and uncomplicated solution.

Thank you for your support.

Sehr geehrtes Casino-Guru-Team, liebes Wyns-Casino-Team,

zunächst möchte ich sagen, dass ich gerne eine positive Erfahrung mit Wyns Casino machen möchte und die Angelegenheit ohne Streit klären möchte.

Leider warte ich inzwischen seit mehr als 14 Tagen auf meine Auszahlung von 1.000 €. Die Auszahlung wird weiterhin als „ausstehend" angezeigt. Laut den Angaben von Wyns sollte die Bearbeitung einer Auszahlung nicht länger als 72 Stunden dauern. Diese Frist wurde somit deutlich überschritten.

Ich habe bisher noch keine erfolgreiche Auszahlung erhalten und mit Echtgeld gespielt. In meinem Konto wird derzeit angezeigt, dass keine Verifizierung erforderlich ist.

Ich bitte Casino Guru, Wyns Casino zur Mitwirkung an dieser Beschwerde einzuladen und um eine konkrete Stellungnahme sowie die schnellstmögliche Bearbeitung meiner Auszahlung von 1.000 € zu bitten.

Ich hoffe, damit Ihre wichtigsten Fragen bereits im Voraus beantwortet zu haben, und hoffe auf eine schnelle und unkomplizierte Lösung.

Vielen Dank für Ihre Unterstützung.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Which payment method did you select for your current withdrawal request? Is it the same payment method you previously used to make deposits at this casino?
• When was the last time the casino communicated with you regarding the delay in processing your payment, and what explanation did they provide for the delay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Germanstar,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika