Wyns Casino - Das Guthaben auf dem Spielerkonto fehlt.

Hello! I received emails on three separate days informing me that I would receive a credit to my account: two credits of €90 and one of €100, based on one transaction.

These credits were never credited to my account.

When I asked for help in the chat, they couldn't help me. Support didn't respond to my email.

Best regards

Hallo! Ich habe an drei Tagen EMail bekommen , dass ich eine Gutschrift auf meinem Konto erhalte. 2 x 90 Eueo und 1x 100 Eueo. Mit 1x Umsatz.

Diese Gutschriften wurden meinem Konto nie gutgeschrieben

Auf Nachfrage im Chat konnte man mir nicht helfen. Der Support hat per Mail nicht geantwortet.

Viele Grüße

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wyns Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Would you be able to share with me the communication you refer to in your post? My email is tomas@casino.guru
• Could you please share with me your communication with the casino after you contacted them when attempting to resolve the situation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas