Wyns Casino - Das Guthaben auf dem Spielerkonto fehlt.

Hello! I received emails on three separate days informing me that I would receive a credit to my account: two credits of €90 and one of €100, based on one transaction.

These credits were never credited to my account.

When I asked for help in the chat, they couldn't help me. Support didn't respond to my email.

Best regards

Hallo! Ich habe an drei Tagen EMail bekommen , dass ich eine Gutschrift auf meinem Konto erhalte. 2 x 90 Eueo und 1x 100 Eueo. Mit 1x Umsatz.

Diese Gutschriften wurden meinem Konto nie gutgeschrieben

Auf Nachfrage im Chat konnte man mir nicht helfen. Der Support hat per Mail nicht geantwortet.

Viele Grüße

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wyns Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Would you be able to share with me the communication you refer to in your post? My email is tomas@casino.guru
• Could you please share with me your communication with the casino after you contacted them when attempting to resolve the situation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear yuna2102,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru