Wunderwins Casino - Die Auszahlung des Spielers verzögert sich.

I've been waiting for my payout to be processed since September 24, 2026. They don't respond to emails, and in the chat, they just keep saying the same thing... "overloaded...blah blah." This has been going on for months.

Ich warte seit 24.09.2026 auf die Bearbeitung meiner Auszahlung, man antwortet nicht auf Mails und im Chat wird einfach immer dasselbe geschrieben… "überlastet…bla bla" das geht seit Monaten so

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Nnnnigor,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we have received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a no-reaction policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please clarify whether you received any payout from the casino in the past?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Yes, I have received several payouts, but nothing in the last few months; each time it took forever, then the money was transferred back to the gaming account.

Surely something can be done!

Ja ich habe etliche Auszahlungen bekommen aber in den letzten Monaten nichts, jedes mal hat es unendlich gedauert, dann wurde das Geld auf das Spielkonto zurück überwiesen.

Man muss doch was tun können!

Dear Nnnnigor,

Thanks for your patience and the evidence provided.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their assistance; however, Wunderwins Casino has multiple cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us in solving players' complaints. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to respond, we will reopen the complaint, and you will be notified by email.

Best regards,

Tomas

Casino Guru