Wonaco Casino - Die Bearbeitung des Antrags des Spielers auf Schließung des Kontos verzögert sich.

Dear Sir/Madam, despite being blocked by OASIS, I was able to open an account here. I spontaneously tried to block my account, sending approximately 20 emails. There has been no response. I was even upgraded to VIP status, but there has been no response to that either. The emails are being delivered, and the VIP representative is responding, just not to my account suspension. I request that my account be blocked and a refund issued.

Thank you!

Sehr geehrte Damen und Herren, ich konnte hier trotz Sperrung bei OASIS ein Konto eröffnen. ich habe spontan versucht, mein Konto zu sperren. Dazu habe ich etwa 20 Mails versendet. Darauf gibt es keine Reaktionen. Wurde gar zum VIP gemacht. Auch darauf wird nicht reagiert. Die Mails kommen aber an. Die VIP-Dame reagiert. Nur nicht auf meinen Ausschluss. Ich bitte um Sperrung und Rückerstattung.

Vielen Dank!

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Dear jo64075,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. To clarify, I would like to explain the difference between closing an account and self-exclusion:

Closing an account is a straightforward process that typically has minimal consequences. The player retains the ability to reopen their account at any time, and the casino has no obligation to the player. In fact, the casino may attempt to retain the player by offering bonuses or additional special advantages.

On the other hand, self-exclusion due to a gambling problem carries significant implications. When a player successfully requests self-exclusion, the casino commits to not reopening that account, or if they do, it will only occur under specific circumstances (after a designated cooling-off period, and this option is not available for players who struggle with addiction or gambling problems).

Could you please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru?

Thank you very much for your cooperation.

Best regards,

Kristina