Wonaco Casino - Der Rückzug des Spielers hat sich verzögert.

At this casino you are able to withdrawal $750 once every day with a maximum of 3 withdrawals at a time. I currently have $2,250 pending with $4000 to still be withdrawn that is just sitting there as I cant withdrawl until my other ones are complete and it has now been still. It has been over 2 weeks and still nothing.

I was originally told it would take 3 days then 3-5 day timeline, every time I message for an update, I receive the run around and that it has been escalated and to be patient. I am worried I will not receive any money and am looking for help!

Thank you for your time 🙂

Dear bayleehappy1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

thanks for the speedy response

• I have not successfully withdrawn before
• My account says "verification not needed at this time"
• I did have a bonus but did wager completely

thank you 🙂

I also wanted to add that if the casino reviews this complaint I am looking for my withdrawal and the balance on my account to be with-drawled so the full $6250 so I never have to deal with this casino again 😅

Thank you very much for your reply, bayleehappy1. Unfortunately, I am unable to open the screenshot. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear bayleehappy1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Well I upload a bunch of screenshots when I first wrote this complaint, sent emails and had not heard from you guys for awhile.

I received my first set of withdrawal after 19 days still have not received all my winnings from when I won on April 12, 2025.

Truly the worst casino

Thank you very much, bayleehappy1, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear bayleehappy1,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Wonaco Casino representative to join this conversation.

Dear Wonaco Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

Upon reviewing the player's account, we're unable to see any pending withdrawals awaiting to be processed. All withdrawals were processed on May 16th. If there is any other process to review, please don't hesitate to let us know.

Best regards,

Wonaco.com

Dear bayleehappy1,

Could you please confirm, if you have received the full disputed amount?

Thank you.

Dear bayleehappy1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear bayleehappy1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.