Winz Casino - Die Gewinne des Spielers wurden konfisziert.

I registered at the casino, played slots in live games in fast games. Deposits were fast, withdrawals too. But one day they didn't withdraw and asked for verification. I sent all the documents and successfully verified. After that, they confiscated my entire balance. They accused me of using some kind of game strategy. What kind of strategy can there be in slots? Or in live games? And especially in fast games? Deposits were $280 and withdrawals were $160. They deceived me. Let them provide you with evidence. This is my only account and they know it, they also know that I played fairly.

Зарегистрировался в казино, играл в слоты в лайф игры в быстрые игры. Депозиты быстро шли, выводы тоже. Но в один прекрасный день мне не вывели и запросили верификацию. Я отправил все документы и успешно верифицировался. После чего они конфисковали весь мой баланс. Обвинили меня что использовал какую то стратегию игры. Какая может быть стратегия игры в слотах? или в лайф играх? и тем более в быстрых играх? Депозитов было 280 долларов а выводов 160 доллара. Они обманули меня. Пусть предоставят вам доказательства. Этой мой единственный аккаунт и они об этом знают, так же знают что я играл честно.

Dear MaksimDmitriev,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you accumulated your winnings with or without using a bonus? If you played with a bonus, please send me a link or a screenshot of it.

Could you please describe in more detail what games you played to win your most recent winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear MaksimDmitriev,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I didn’t use the welcome bonuses, I was only credited with a cash book for the loss, a couple of dollars.

Бонусы я приветственные не использовал, мне только начислили кэш бук за проигрыш, пару долларов.

Could you please specify which live games and fast games you played?

Live games are bak bo and some others I don't remember. Fast games are also different. Slots are also

Живые игры, это бак бо и еще какие то не помню уже. Быстрые игры тоже разные. Слоты еще

Thank you very much, MaksimDmitriev, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello MaksimDmitriev,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.

We would like to invite Winz Casino to join the conversation.

Dear Winz Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions of which the player is being accused. You can send the information to me at michal.k@casino.guru

Hi Michal,

Ive just sent you an email.

Thanks, Winz

Dear Winz Casino,

I appreciate your email and have replied with a few further inquiries.

Hello Michal,

I replied to you on Thursday via email again.

Let me know if you received it.

Thanks, Winz

Dear Winz Casino,

I have received your email. I have once more replied with some additional questions and suggestions on how this case can be handled.

Dear MaksimDmitriev,

Can you please confirm if any of your family members or friends have an account with Winz Casino? If they do, have you ever placed the same bets or played the same game as they have?

Hello. No one in the family plays casinos anymore for sure. I don't think among friends either. And it's impossible to play the same games!

Здравствуйте. Из семьи точно ни кто больше не играет в казино. Среди друзей, тоже не думаю. И тем более играть в одни и теже игры это невозможно!

Dear MaksimDmitriev,

Thank you for your response. I'm in touch with the casino team, and I've been informed that your gameplay is currently under review by the game provider, so we have to await their conclusion. This review can be sadly quite often time-consuming, so I kindly ask for your understanding and patience. I will ensure to keep you updated as soon as more information becomes available.

Okay, we're waiting!

Хорошо, ожидаем!

Hi Michal,

We have now forward evidence from the game provider.

Thanks, Winz

Thank you for all the information and evidence, Winz Casino team.

Dear MaksimDmitriev,

Following a thorough examination of the information and evidence provided by the casino team, it has been concluded that your gameplay involved the opposite betting technique, which is not permitted. This strategy was even identified by the game provider and violates the casino's anti-fraud policy, as previously communicated to you by the casino team.

As a result, we are unable to advance your complaint and must regrettably reject it. I recommend that you familiarize yourself with the casino's terms and conditions and, of course, follow them.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help.

Best regards,

Michal

Casino Guru