Winz Casino - Auszahlungen von Spielern werden konsequent abgelehnt.

Dear CasinoGuru Team,

I would like to file a complaint against the online casino Winz.io.

My problem:

My withdrawal requests are constantly being rejected without any comprehensible explanation. I have correctly followed the required steps and fully verified my account, but my withdrawals are still regularly rejected.

I find this extremely non-transparent and dubious, as I, as a player, have no insight into why my legitimate balance is not being paid out.

I therefore ask for your support to demand the following from Winz.io:

A clear explanation for the repeated rejection of payments.

A binding commitment that my balance will be paid out properly and promptly.

Thank you for your help.

Best regards

T*** M*****

Sehr geehrtes CasinoGuru-Team,

ich möchte eine Beschwerde gegen das Online-Casino Winz.io einreichen.

Mein Problem:

Meine Auszahlungsanträge werden dort ständig abgelehnt, ohne dass mir eine nachvollziehbare Begründung mitgeteilt wird. Ich habe die erforderlichen Schritte korrekt befolgt und mein Konto vollständig verifiziert. Dennoch werden meine Auszahlungen regelmäßig zurückgewiesen.

Dies empfinde ich als äußerst intransparent und unseriös, da ich als Spieler keinen Einblick bekomme, weshalb mein rechtmäßiges Guthaben nicht ausgezahlt wird.

Ich bitte daher um Ihre Unterstützung, um von Winz.io folgende Punkte einzufordern:

Eine klare Begründung für die wiederholt abgelehnten Auszahlungen.

Eine verbindliche Zusage, dass mein Guthaben ordnungsgemäß und zeitnah ausgezahlt wird.

Vielen Dank für Ihre Hilfe.

Mit freundlichen Grüßen

T*** M*****

Dear DeMiGoD, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Winz Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Katarina,

Thank you for your feedback. I'm happy to answer your questions:

I haven't received a successful payout from Winz.io yet.

I made my winnings without an active bonus.

According to Winz.io, KYC verification is not required for deposits up to €2,000. Therefore, I haven't completed this step yet.

Nevertheless, my withdrawal requests are repeatedly rejected without explanation.

I hope that with your support this problem can be resolved soon.

Best regards

T**** M*****

Liebe Katarina,

vielen Dank für Ihre Rückmeldung. Gerne beantworte ich Ihre Fragen:

Ich habe bisher noch keine erfolgreiche Auszahlung bei Winz.io erhalten.

Meine Gewinne habe ich ohne einen aktiven Bonus erzielt.

Laut den Informationen von Winz.io ist eine KYC-Verifizierung bis zu 2.000 € nicht erforderlich. Daher habe ich diesen Schritt bisher nicht durchlaufen.

Trotzdem werden meine Auszahlungsanträge immer wieder ohne Begründung abgelehnt.

Ich hoffe, dass sich dieses Problem mit Ihrer Unterstützung zeitnah klären lässt.

Mit freundlichen Grüßen

T**** M*****

Dear DeMiGoD,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear DeMiGoD,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina