Winstoria Casino - Probleme bei der Überprüfung des Bankkontos.

Speedo4711

Visitor

1 HOUR AGO Original

Translation

For several weeks now, I have been trying in vain to verify my bank account. I have sent all the necessary and clearly visible documentation to the Financial Department several times, as directed by the support staff, but nothing has happened!!

Tacho4711

Besucher

VOR 1 STUNDEOriginal

Übersetzung

Seit mehreren Wochen versuche ich vergeblich das Bankkonto zu verifizieren. . Ich habe mehrmals alle nötigen und sehr gut sichtbar , an die Finanzabteilung ,wie es mir es vom Support gesagt wurde ,geschickt!!" Nichts!!!

Hello speedo4711,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winstoria Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello , it was all up to Ba

nkkonto verified. As a result, I can not make a payment. The last conversation was last night, . I was asked if I had replied to the email from the finance department. But I didn't get any email. So the content of the email was duplicated. It said which documents I should send. But I've already done that several times. All documents were also clearly visible. I was told to wait for the response from the finance department. This has been going on for more than three weeks now with the verification. But nothing happens. Please help me

Hallo , es wurde alles bis auf Ba

nkkonto verifiziert .Dadurch kann ich keine Auszahlung tätigen. Das letzte Gespräch war gestern abend, . Ich wurde gefragt, ob ich auf die Email von der Finanzabteilung geantwortet hätte. Ich habe aber keine Email bekommen . So wurde der Inhalt der Email duplizieren. Darin stand welche Dokumente ich schicken solle . Das habe ich aber bereits mehrmals getan . Alle Unterlagen waren auch schön sichtbar zu erkennen. Es hieß ich solle auf die Antwort der Finanzabteilung warten. Das geht jetzt schon über drei Wochen so mit der Verifizierung. Aber es passiert nichts. Bitte helfen Sie mir

Hello speedo4711,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?

Dear speedo4711,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.