Winscore Casino - Der Antrag des Spielers auf Schließung seines Kontos wird ignoriert.

I asked several times to block my account, and in response, they continually offered me cash bonuses. I kept depositing money into the casino. The machines continued to spin the two bonus symbols, but not the third. Today, I deposited over €2,000, received a free spin worth €60 on a large bet, and another of the same value on a small bet of €3. What struck me was that the same symbol appeared frequently, and since I play at several casinos, I realized they were rigging the machines. I wrote again that I would take the case to court if my losses weren't paid, but there was no response, and they didn't even consider closing my account.

Ich habe mehrmals darum gebeten, das Konto zu sperren, und als Antwort darauf haben sie mir fortlaufend Bargeldboni angeboten.Ich habe immer wieder Geld in das Casino eingezahlt.Die Automaten drehten weiterhin die beiden Bonussymbole, aber nicht das dritte. Heute habe ich über 2000 Euro eingezahlt, einen Freispiel im Wert von 60 Euro bei einem grösse Einsatz und einen weiteren in gleicher Höhe bei einem kleine Einsatz von 3 Euro bekommen.Was mir auffiel, war, dass oft dasselbe Symbol auftauchte, und da ich in mehreren Casinos spiele, wurde mir klar, dass sie die Automaten manipulierten. Ich schrieben erneut, dass ich den Fall vor Gericht bringen würde, wenn meine Verluste nicht bezahlt würden, aber es gab keine Antwort und sie dachten nicht einmal daran, mein Konto zu schließen.

Dear daiana75,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Moreover, could you please clarify why you requested account closure?

Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Thank you for letting me know. I've been playing at other casinos for a long time, but something like this has never happened before: 5 times the same spin, and then the same again... (same symbol in photos) and I've already paid more than 5,000, I had 2 free spins with a large bet, for 43.60 euros...

Because I want to close my account and only want to receive bonuses from this casino without a deposit. They wanted to close my account on March 29th.

Danke, dass ich weiss ich spielen bei andere casino schon lange, aber so etwas nocht nicht passiert, 5 mall gleiche drehung, und dann wider gleiche ...(fotos symbol gleiche) und schon mehr aus 5000 ich bezahlt, 2 freispiel ich gehabt bei grosse einsatz , für 43, 60 euro ...

Darum wegen dass ich will meine konto zusperren , und nur boni möchte geben mir diese casino, ohne einzahlung. Von 29 marz wollte schon konto sperren.

Because my account would not be blocked, that's why I always paid more money

Weil meine konto nicht gesperrt würde, Deshalb habe ich immer mehr geld bezahlt

Thank you for your reply, daiana75. I understand this is frustrating, but in order to proceed with a case like this where a player claims the casino has rigged games, we need bulletproof evidence. This can be an extensive game history consisting of hundreds of lost deposits without any winnings, or other proof that the casino doesn't use an official domain for games.

Furthermore, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

I am sorry, but we are not able to proceed with further investigation without strong supporting evidence; therefore, I am forced to close this complaint. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.