WinDetta Casino - Die Auszahlung des Spielers verzögert sich.

Hello, I've made several deposits and withdrawals at the casino. I've been verified for a long time. Then they asked for proof, so a selfie with the website background. I sent several pictures there, and since then I haven't received a response by email, and the live chat isn't helpful.

Guten Tag, ich habe mehrfach im Casino sowohl ein und ausgezahlt. Verifiziert bin ich schon lange. Dann wollten Sie einen Nachweis also Selfie mit Hintergrund der Website. Dort habe ich auch zisch Bilder geschickt und seitdem kriege ich keine Antwort per Mail und der Live-Chat ist nicht hilfreich.

Dear herre242,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinDetta Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain when you sent selfies to the casino for verification?
• Are you using the same payment method and wallet address as previously?
• When was the last time you were in contact with casino support, and what did you learn?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear herre242,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, sorry for the delay, the money has been paid out. Thank you!

Hallo, sorry für die Verspätung, dass Geld wurde ausgezahlt. Danke !

Dear herre242,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru