WildTornado Casino - Der Spieler ist mit dem obligatorischen Einzahlungseinsatz unzufrieden, bevor er Geld abhebt.

Account opened, 500 euros paid. After playing for 10 minutes and winning a few, I wanted to pay out 880 euros. 5 minutes later I saw that my withdrawal request was declined. I asked in the chat why, answer was: You have to wager your deposit 3 times. One hears correctly: implement 3 times. I have never seen anything like it in 8 years. Usually this applies to bonus money, but not to real money. I continued to play, frustrated, until, of course, I heard everything. I should have won a total of 1500 euros with my 500 euros, and then you can pay out. No online casino has such hidden conditions.

Conclusion: 5000 euros lost, played out of frustration. Account blocked, FINGER WEG in front of this casino.

Konto eröffnet, 500 Euro einbezahlt. Nach 10 minuten spielen und einigen Gewinnen wollte ich 880 Euro auszahlen. 5 Minuten später sah ich ,dass mein Auszahlungsanfrage abgelehnt wurde. Ich fragte im Chat warum, Antowrt war: Man muss seine Einzahlung 3 mal umsetzten. Man hört richtig: 3 mal umsetzen. Sowas habe ich in 8 Jahren noch nie erlebt. Normalerweise gilt das für Bonusgeld , aber nicht für Realgeld. Gefrustet spielte ich weiter, bis ich natürlich alles verlohr. Ich hätte mit meinen 500 Euro insgesamt 1500 Euro Gewinnen müssen, und dann kann man auszahlen. Kein Casino im Internet hat solch versteckte Bedinungen. 

Fazit: 5000 Euro verloren, aus Frust gespielt. Konto gesperrt, FINGER WEG vor diesem Casino.

Dear Stephan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:

"Please note that if you requested a withdrawal, but the sum of bets made on slots since last deposit is less than three (3) times and/or sum of bets made on table games is less than ten (10) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at sole discretion of the Casino."

It doesn’t mean that the minimum withdrawal from your €500 deposit will be €1.500. It means, that the sum of your bets, before requesting a withdrawal, must be at least €1.500. It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x, but you can find casinos with even higher wagering requirements for real money. 

Have you communicated with the casino possible fee, if you still wish to withdraw your funds? Please let me know. Looking forward to hearing from you.

Best regards,

Petronela

Dear Stephan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.